One for the support peeps

[LizardKing]

A good list of documentation on practises and procedures!
Most of it is pretty standard but there are a few good tips
http://www.billthecomputerguy.com/itsupport/index.html

 

[ethos]

Thanks

 

[Baz]

Cool link, thanks

 

[quackers]

Cool, cheers

 

[slylittlefox]

That's fantastic, thanks - passed it around too

 

[s0ck]

That woulda been really useful about 3 months ago

 

[Curiosityx]

I actually love you, writing some DR documentation as we speak