One laptop will not get internet from BT router?

Vanilla · 23 Dec 2012 at 21:26

We have a BT router as part of their fibre service.

All is fine. We have a load of PC's connected wired, two wirelessly.

The problem is I have a little Acer netbook here that will not work wirelessly. It connects but no internet.

- It will connect to the BT router but no internet using chrome or IE.
- I have a 3G wireless hub and the netbook connects to this fine and I get internet (so defo some kind of weird issue with the laptop and the router).

Literally nothing will work when connected to BT, tracerts, etc. There is no DNS set up, just auto.

Any ideas?

Thanks

KIA · 23 Dec 2012 at 21:36

what IP address is being assigned, if any?

Vanilla · 23 Dec 2012 at 21:50

Not got it in front of me but it was just a standard - 192.168.0.72 to be exact if I recall....

mranderson · 23 Dec 2012 at 21:53

So it connects to the local network but not to the internet? What OS are you running?

KIA · 23 Dec 2012 at 22:16

Vanilla said:
Not got it in front of me but it was just a standard - 192.168.0.72 to be exact if I recall....

Can you ping the router?
Can you ping 8.8.8.8?

gamesaregood · 24 Dec 2012 at 02:17

Try updating the wireless drivers.

tribz · 24 Dec 2012 at 08:04

Vanilla said:
Not got it in front of me but it was just a standard - 192.168.0.72 to be exact if I recall....

I thought BT hubs gave out a 192.168.1.x address. Is there definitely not a manually assigned address in the TCP/IP settings of the wireless card?

Vanilla · 24 Dec 2012 at 15:40

tribz said:
I thought BT hubs gave out a 192.168.1.x address. Is there definitely not a manually assigned address in the TCP/IP settings of the wireless card?

Sorry, it gives 192.168.1.79 as the IP

Vanilla · 24 Dec 2012 at 15:42

mranderson said:
So it connects to the local network but not to the internet? What OS are you running?

Connects to the router but not the internet yes.

It's XP

Vanilla · 24 Dec 2012 at 15:44

KIA said:
Can you ping the router?
Can you ping 8.8.8.8?

Times out for both of them.... :confused:

Vanilla · 24 Dec 2012 at 15:55

gamesaregood said:
Try updating the wireless drivers.

Just updated them. Still no joy!

Boy this is a weird one.

edscdk · 24 Dec 2012 at 15:58

Remove any firewall software if it's messed up disabling the firewall is not the same

KIA · 24 Dec 2012 at 17:45

Vanilla said:
Times out for both of them....

Have you compare the encryption settings of the BT router to the wireless hub?

Sparx · 24 Dec 2012 at 21:37

Do you have any software AV/Firewalls running? McAfee, Kaspersky, AVG, etc. If so try disabling them.