Open reach modem

srobrien · 31 Oct 2014 at 12:31

Hey, I purchase a white open reach modem so I could use my Asus DSL-N55U in place of the Homehub 5 (which decided to die today).
However when I plug the openreach modem in direct to my PC and the master socket I cannot establish an internet connection, the LAN1 and DSL lights are ok but no access. Am I missing a vital step here?

bremen1874 · 31 Oct 2014 at 12:34

Are you configuring Windows to raise the PPPoE connection?

srobrien · 31 Oct 2014 at 12:35

em no...I need to emphasise here that I am a networking noob.

Armageus · 31 Oct 2014 at 12:40

srobrien said:
em no...I need to emphasise here that I am a networking noob.

From Control Panel -> Network and Sharing Center -> Set up a new connection or network -> Connect to the internet -> Broadband (PPPoE)

should just need to fill in your username and password.

bremen1874 · 31 Oct 2014 at 12:41

You usually connect a router to the modem. You then configure the router with the PPPoE settings.

If you connect a PC directly to the modem you need to configure it to do the PPPoE bit. Google 'windows PPPoE Openreach' and you'll find guides.

Why are you trying to connect directly rather than using your router?

srobrien · 31 Oct 2014 at 12:43

Ah ok, sorry I was under the impression that everything was already set up. No reason really just thought that I might have had to enable the modem as a bridge first, but there are no config menus.

thanks

bremen1874 · 31 Oct 2014 at 12:51

As you've found there's nothing to configure on the modem. With the standard firmware you can't even login.

All the setup will happen on the router.

srobrien · 31 Oct 2014 at 13:22

All working now, and seems to be a faster set up than the homehub for some reason....lets hope this solves my internet drop outs today