Opened and used item for a week, can I DSR?

[DTWD]

I purchased a Razer Chimaera 5.1 from OCUK last week. It arrived friday and I have been trying to get it work correctly since Saturday. I have spoken to OCUK and Razer and both can't really help.

They work on the Xbox without any problems.

They don't work on the PC (sound drops out all the time), but while simultaniously playing back to the speakers, the speakers are fine.

Razers only help was to try to update the drivers which were already current, but updating to the latest betas hasn't done a thing.

I have tested the headset on different optical sound cards (all on boards). One won't push Dolby Digital so doesn't make a sound, the other doesn't have DD either, but will push a signal the headphones understand and they play back fine (albeit sounding crap).

I am currently playing back from the sound card into some Tritton headphones (optical DD 5.1) and they haven't dropped out once.

So I don't have anything to say "this is obviously at fault", so I was thinking I might DSR return them and just get a refund instead of running the gauntlet of returning something for "repair/replacement or refund", because they might not reproduce the results?

Do you think they will be excepted?

 

[DTWD]

Are you connecting optical out on pc to the headset?

Remember that most onboard sound cards will not ouput 5.1 over optical. You will need a card that supports 5.1 over optical by using either dolby digital live or dts connect.

Otherwise, you will only get stereo output - which may be why one sound rubbish.

Can you not connect via rca?

It's not onboard, it's a Creative X-FI Titanium HD outputting as Dolby Digital Live (for these, normally DTS for the speakers).

It's not that it sounds rubish per se, it's more that it cuts out for upto several seconds at a time.

 

[DTWD]

You can DSR up to seven 'working' days (monday to friday) following reciept at your address. Not if you collected it though. You do not need a reason.

just notify via webnote and post back

Is that even if it's opened and used?

 

[DTWD]

Thank you.