Openreach engineer visit oddity

android-fan · 17 Jan 2023 at 15:01

Had an Openreach engineer come today, on behalf of TalkTalk, to upgrade my house to full fibre.

Visit was due between 8:00 and 13:00, comes about 12:45.

Discuss location of new fibre master socket, decide on back bedroom (which happens to be my work office), which is a few feet from current master socket and will involve moving cables outside.

Make some room in the office for him, spends 10 minutes drilling for the new socket, mounts it and then says he now needs to do some work outside.

Disappears off and does not re-appear (now over 2 hours since he went).

Seemed annoyed right at the outset, said had 3 more jobs to do. Guessing he's got some targets to hit and went to complete some "easier" jobs?

All very odd and feel pretty annoyed with the situation.

Anyone here work at Openreach and could explain why he may have disappeared (without any explanation at all)?

android-fan · 17 Jan 2023 at 15:13

Lol

No, being wise after the event but he took all his tools with him when he left as well, so appears had no attention of coming back.

Spoke to TalkTalk who say the engineer notes will only be available after 24 hours.

android-fan · 17 Jan 2023 at 15:21

The master socket (if that's what it's called for Fibre) is connected internally only. He still has to drill through the wall to connect to the pole, which I'd assumed he's gone outside to do. No tweaking at the exchange will make things work until he's done that.

android-fan · 17 Jan 2023 at 15:25

I can get Virgin Media at my house, maybe worth abandoning TT/Openreach and switching? Similar price.

android-fan · 17 Jan 2023 at 15:28

It is -2 outside, perhaps a bit cold to be climbing ladders and drilling with freezing hands!

android-fan · 17 Jan 2023 at 18:20

I'll DM you, appreciate it.

You know what, I can't recollect showing any ID or carrying a badge. Was definitely in a rush

android-fan · 17 Jan 2023 at 18:41

Thanks for letting me see the amusing side of this. I did go and check the pole to see if he working on it but no sign of him.

android-fan · 17 Jan 2023 at 19:16

Cheers, much appreciated!

android-fan · 17 Jan 2023 at 19:45

Got this via Twitter from talktalk, which a blatant lie

"Hello, I have spoken to Openreach who advised that the enigneer stated the line would need to span across 3 rear gardens and this has been passed for further review. They advised the next update will be available on 24th January. We're sorry for the delay, we can check back with them on this date an dupdate you further - Amii"

android-fan · 20 Jan 2023 at 09:48

Due to the help provided by @ijt I currently have an Openreach engineer here completing the job.

Copper line disconnected and hopefully full fibre will be available within an hour.

android-fan · 21 Jan 2023 at 07:48

Yeah our pole is at the rear of the property, with the old copper line coming into a rear bedroom.

Talktalk sent me 2 eero 6 router's, so using one as an extender as the range does not seem to be as good as the old router. But getting a full 150mbs on a speedtest