orange £5 scam?

aceface57 · 16 Feb 2011 at 12:49

Got a text from 1150 saying thanks for being with orange for a year now, to celebrate have £5 free credit added to my account, I just have to reply yes to this text.
This seems to me a bit of a scam?
Anybody here have any experience with this?

Myshra · 16 Feb 2011 at 13:16

Is it from 150 or 1150?

Edit: I work for them, If it looks bad (wrong punctuation etc..) it's more than likely spam. Could you forward it to 7726 please? It's free to forward it - it's our anti-spam collection number.

aceface57 · 16 Feb 2011 at 13:19

1150 which makes me think that's a bit off. I'm just wondering if it's a scam, not really bothered about getting £5 really on my account.

Scrutinize · 16 Feb 2011 at 13:24

Phone them up on CS number 150? to find out.

Myshra · 16 Feb 2011 at 13:24

I can't find it on my list of shortcodes we should use but I can't be 100%. http://help.orange.co.uk/orangeuk/support/personal/contacting-us/payg-email is the email contact or you can call PAYG support on 450 (but it will cost you 25p to call sorry).

^^ 150 is PAYM, I guessed he was payg but now I'm not so sure

aceface57 · 16 Feb 2011 at 13:26

I'll phone them up on 150 later on, got a few other things to query at the same time. Thanks guys anyway.

Orange Helpers · 17 Feb 2011 at 13:38

Hi aceface57

On the anniversary of a customer's connection to Orange, we will often contact them to offer something to say thanks for being with Orange.

The number 1150 does show on our system as being used for Orange Marketing Messages, but if you want to make sure, the easiest way is to call Customer Services who will be able to see a note on your account confirming the offer which was sent to you.

I hope this helps.

Darren from Orange Helpers
Twitter: http://twitter.com/orangehelpers
Facebook: http://www.facebook.com/OrangeUK

neil3k · 17 Feb 2011 at 17:00

yay for orange

Doz007 · 17 Feb 2011 at 18:11

Orange Helpers said:
Hi aceface57

On the anniversary of a customer's connection to Orange, we will often contact them to offer something to say thanks for being with Orange.

The number 1150 does show on our system as being used for Orange Marketing Messages, but if you want to make sure, the easiest way is to call Customer Services who will be able to see a note on your account confirming the offer which was sent to you.

I hope this helps.

Darren from Orange Helpers
Twitter: http://twitter.com/orangehelpers
Facebook: http://www.facebook.com/OrangeUK

Wow, now that's what I customer service!