orange and PACT code

cm1179 · 1 Dec 2010 at 11:53

my 24 month orange contract ends on 17/12/10 and i want to leave them, so i rang up today to request my PACT code to transfer my number. i was informed that because i had requested a pact code and was leaving orange,i would actually be billed to 31/12/10 and had 28 days to register the pact code and if i did not do it within this period, would continue to be billed on a 30 day basis!

can these nobheads do this?

cm1179 · 1 Dec 2010 at 12:03

well, that's what they were telling me

cm1179 · 1 Dec 2010 at 12:08

i never downgraded, nor do i wish to stay with them (especially after this!) how can they have any hold over me once my contract is over!

cm1179 · 1 Dec 2010 at 13:22

thanks for the info!

may be legal but doesn't seem entirely fair to me

cm1179 · 1 Dec 2010 at 14:18

i don't expect them to end it early, it finishes on 17.12.10 , that's 24 months i've been with them, as far as i'm concerned , that should be it, it shouldn't go onto a rolling contract, i want and should be free to go where i want

cm1179 · 1 Dec 2010 at 18:45

mrochester said:
You need to give 30 days notice that you wish to terminate the contract. Thus, requesting your PAC on the 1st Dec starts that 30 days notice. If you wanted to get out on the 17th Dec, you should have requested the PAC code around 17th Nov.

d'oh

and i want a new phone, new contract, new free gift. 24 months of being with orange has been enough

cm1179 · 1 Dec 2010 at 20:30

the deal i'm looking at gives me 1200 minutes, unlimited texts and a 42" lg tv for £35 p/m. i have shopped around. if i went payg, the handset would be about £60 (toco lite) and i wouldn't get anywhere close to the talk time. oh and i need a new tv. i will continue to shop around and wouldn't completely rule out payg though i'd be putting atleast £20 on p/m in talk credit so it is close when you take the tv into consideration which the cheapest i've seen is amazon for just under £390.. of course i could buy a 32" tv for £250-£300 but i'd still need a phone. still, the shopping around continues.

cm1179 · 1 Dec 2010 at 20:57

[Corsa]Fox;17911735 said:
What people dont seem to realise is you dont sign a contract for 24 months. You sign a contract, which has a 24 month MINIMUM TERM.

.

i admit i did not know this. contracts to me are for the specified term, the 'minimum' thing did pass me by (can't even remember if it is stated , i assume it must have been) but orange have not been great tbh and the reception has been sporadic. i am thinking of going with t-mobile, can't be any worse .... can they?

cm1179 · 1 Dec 2010 at 21:44

DavidB said:
Did you realise you can get t-mobile reception on a orange contract, and vise versa now?
https://kareena.orange.co.uk/share/

it's specified as 1200 cross contract minutes with t-mobile but there is an orange option but it is £5 p/m more

cm1179 · 2 Dec 2010 at 19:22

Morba said:
No, he means that you can use t-mob signal on your orange phone, so that you can connect to either network for signal.

I think you need to start reading things before committing / dismissing them

why is the orange option £5 p/m more than t-mobile? surely t-mobile can't be any worse than orange?

cm1179 · 3 Dec 2010 at 12:30

Morba said:
Make sense?

why (for the same package) is the t-moble option £35 p/m and orange £40 p/m oh and with the orange one, they want £9.99 for the handset

cm1179 · 3 Dec 2010 at 13:13

do you know much about t-mobile and their service? orange really have been poor overall, rubbish customer service and very poor reception at times, would like to avoid them