Orange - Appalling Service

Should be free as its the mobile -> customer services number. Ive never been charged for calling Orange from my mobile.

I am amazed you stayed on the line for 5 hours, whenever I've had trouble I've just gone straight for the "If you would like to speak to a CSR, press *" and gotten through pretty swiftly.

I've never had any kind of trouble with Orange and wouldn't switch for any reason, been with them for years, and they keep trying to throw upgrades at me :p

Sorry to hear about your troubles, I hope it all gets sorted soon! :)
 
Scientific said:
Actually thats tru I spoke to an Orange rep who used to visit CPw stores and he said that Orange are not following T-Mobile's suit as they do not need an influx of customers, he gave me some stats like for every customer who spends about £600 a year orange only make £100 or something and for some customers it actually costs Orange to keep them on the network etc....

Dunno if I believe that fully but thats what the reason was given to me.
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Yes its quite true, too many customers actually costs the company heavily. T-Mob have recently taken steps to stem the influx of customers, which a lot of you have seen in terms of some of the deals being offered :]
 
Cr4iG said:
The options I chose were 1,2,3,3 - The "Your having problems making a call/send a text message" option :)

Craig
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most probably some default routing took place that has never been accounted for, your call would have been lost in the system somewhere. orange use genesys iirc, so it doesnt suprise me ;]
 
Helium_Junkie said:
Should be free as its the mobile -> customer services number. Ive never been charged for calling Orange from my mobile.

I am amazed you stayed on the line for 5 hours, whenever I've had trouble I've just gone straight for the "If you would like to speak to a CSR, press *" and gotten through pretty swiftly.

I've never had any kind of trouble with Orange and wouldn't switch for any reason, been with them for years, and they keep trying to throw upgrades at me :p

Sorry to hear about your troubles, I hope it all gets sorted soon! :)
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sounds like a specific option for certain value customers only, i think most networks have this in place now, it would seem right considering they throw upgrades at you, must be a good customer :]
 
I just had to ring them and got through in under 10mins, apparently they're entire direct debit billing system is down at the moment :eek: That's what he told me anyway when their system wouldn't take my payment and I had to do it via card instead.

All I can say is being on hold is much more pleasent when you can put it on loudspeaker and carry on with your normal tasks! Might have to get a home phone with one :p
 
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