Orange are liers and cheat's - net guru's and legal ppl - need yr help

[Vegetarian]

In Jan, Orange Broadband sent me a leter convincing me to upgrade my account as they said my line was capable of a minimum of 5.5meg - Im using 0.5meg at mo! I spoke to Orange on the Phone and yet again they told me my line is capable of at least 5.5meg as they have done tests on it.

I agreed to let them upgrade my package and for them to put me on a one year contract (I was not on any form of contact before).

However, no speed change came and I was stuck at 0.5 meg. Phoned up Orange and they told me they had done tests on my line and said my line was only capable of 0.5meg - so spoke to a manager and they said that no record of any speed change has been logged and they would at once upgrade my package and said sorry for lieing to me about doing tests.

A week later Still stuck on 0.5 meg. Phoned Orange again and they said the same thing before and same result when I spoke to a manager. They promised me that Id get speed increase on my net in about 5 days as my line was deffo capable of at least 5.5 meg.

Two months after upgrading STILL STUCK AT 0.5meg.... this time Orange tell me Im on LLU network which only suports upto 0.5meg and they cant upgrade me and someone should have told me this before upgrading packages. They could only put me on 8meg if I was on ipstream. Then they told me i was on ipstream a few months back but they "upgraded" me to LLU - and cant change me back. They said they would waver my contract.

I phone up today to cancel orange as I want to move somewhere else - they now tell me Im on a contract and will have to buy out the rest of my contract if I want to leave!!!!

They did not want to listen about how they conned me into contract!! Im now paying for a premimum package stuck for a year - and not getting what I was promised - its like if I got a £35p/m mobile contract - told Id get 500mins and texts then only getting 50/50 and them telling me tough and only way to get out is buy my remainding contract out!

All my Naybourghs can get 6meg plus and I live in centre of Manchester close to my exchange.


I dont know if this is any use to anyone but this is what my router reports

Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.3
Attenuation (dB) : 26.0
Attainable download rate (kbps) : 10028

Sorry posted this in GD by mistake... dons delete GD post

 

[wesley]

i got very similar line stats as yours, i'm connected at 15.5mb/1.3mb with bethere

i think u should contact ofcom regards orange conned you into 12 months contract.

 

[Uhtred]

Always get the names of people you speak to and take notes. If they said you can break your contract early then it's always best to get that kind of thing in writing :/

It is possible to go from llu to ipstream, it's just not easy. I'd push them very hard to get you back on to ipstream and get the speeds you should be getting. Why they can't put you on 8mb with llu i'm not sure?

 

[Bobbler]

Mis-sold then. You have rights as the product was not as described, break the contract, tell them to sod off.
You still have the letter telling you "hey your line can get 5.5 meg would you like it" I take it?

 

[csmager]

Your line can support well over 5meg (pushing 10meg if you're router report is correct).

Orange have set it at 0.5Mb, and that is likely to be the only thing holding you back. I'd really push them hard for a decent explanation of why you're still on a fixed speed.

 

[Vegetarian]

After doing some research I have found out that my nearest exchange is in MOSS SIDE Manchester - actually only a short walk away... Orange caps certain areas that they think could be abusive to their service and this is one of them.

We all heard of 2 tier NHS - we now have 2 tier Broadband due to what post code you have - shocking.