Orange cancelling free broadband, which ADSL ISP???

Stormster

Stormster

Stormster

Soldato
Joined
18 Oct 2002
Posts
4,671
Location
Stoke-on-Trent
I've had free ADSL broadband from Orange as part of my contract deal for 6 years, and now they've sent me a letter saying unless I change my landline over to themselves, they'll cancel my broadband by Oct 22nd. Phoned them, kicked off, no joy.

So I've told them I'll change ISP's out of principle and drop my phone contract down as low as possible, nice way to repay a customer of 13 years.

So! :) I need a new ADSL ISP. I don't need a lot... Even 4mb would be fine.

Download wise 10GB a month would be fine too. Just need it to be reliable and well priced, as cheap as poss.

Any recommendations? And has anyone else has this issue with Orange and somehow won them over perhaps?!

Thanks people,

Dave
 
Check if you can get Sky FTTC first - if it isn't available then go for the Unlimited package with Line Rental.

You get the BB free for 6 months then it is £10 p/mo thereafter. Line rental is £14.50 p/mo. Overall it would be £14.50 p/mo for 6 months then £24.50 p/mo thereafter.

You should be put on their LLU package if you have to go for the 'Unlimited' package which essentially means you use Sky's kit at the exchange rather than BT and you won't be subject to their horrible profiling system. I've been with Sky for just over 2 years and they have been perfect. No traffic shaping, port blocking/throttling and it is truly unlimited. :)

Links below..

Unlimited - http://www.sky.com/shop/broadband-talk/broadband-unlimited/
FTTC - http://www.sky.com/shop/broadband-talk/fibre-optic/

EDIT 2 - Hey I just noticed Sky have an introduce a friend scheme! The customer and the person you introduce both get a £75 voucher for Boots, John Lewis, M&S or Tesco once 'live'.. If you do move to Sky let me know before you order and I could sort us both out on this offer! :D Haha
 
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It's not my property here this is the thing and they do not want the hassle of swapping the line provider (BT currently).

Do BT have any offers on, or any ISP's who use the BT line as per the olden days?
 
With such small usage, would a broadband dongle suit you better? No line rental and the data allocation has gone up massively this past couple of years.

-edit, never mind, just had a look, seems good in Ireland but still pretty crap in the UK. Maybe a deal where you can tether your phone to the PC maybe, could still be crap but its always good knowing all your options.
 
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I think I'd prefer keep it to the BT line rather than dongle, I do use it every day and prefer the (supposed) reliability of wired connections.

I'll check out the links/suggestions above though tomorrow evening thanks guys :)
 
Stormster said:
It's not my property here this is the thing and they do not want the hassle of swapping the line provider (BT currently).

Do BT have any offers on, or any ISP's who use the BT line as per the olden days?
Click to expand...

You don't want to move the line rental?

Plusnet, Zen, IDNet, etc.
 
Unless you switch to Virgin, there will be no physical line switch it's just down to who you pay so it won't cause any issues even if it's not your property.
 
Cheers guys, I hear what you're saying tom but dont want loads of downtime etc. I'll have a scout about though as if its more cost effective in a big way to change the line rental over I'll have to convince the powers above :)
 
Well, my landline is with BT but broadband was O2. When I was moving to BT downtime was only 10 minutes. Could've been just me being lucky.

But honestly, I would go with Be (owned by O2 and uses the same network). They're more reliable than BT with no throttling. If I had the choice I would've stuck with O2 since I had better service but a silly line fault forced me to move to BT just to get it fixed.
 
I am in the same Boat as the OP. I have just written a large letter to the communications ombudsman to see if they can shed any light.

I am half way into my 24 months contract with Orange and the ONLY reason I stayed with them, (customer of 10+ years too) was the promise of free home broadband for the duration of my contract. now they are taking it away.

I hope we get some joy out of this, companies should not be allowed to do what they want to contracts when they choose.
 
Magic_x_uk said:
I am in the same Boat as the OP. I have just written a large letter to the communications ombudsman to see if they can shed any light.

I am half way into my 24 months contract with Orange and the ONLY reason I stayed with them, (customer of 10+ years too) was the promise of free home broadband for the duration of my contract. now they are taking it away.

I hope we get some joy out of this, companies should not be allowed to do what they want to contracts when they choose.
Click to expand...

I to am in the very same boat, please keep us updated on your communications.

I've took this as a chance to get Fibre broadband so i've got my MAC on the way from Orange and made an order with plusnet for BB and phone as it's cheaper than keeping the phone with BT and finding BB elsewhere.

J
 
It sucks that so many of us will be affected purely for being loyal, I guess for you guys it was the same as me, staying with them was based on the broadband deal being the clincher.

Let us know how you get on or if you see any more info about it online about people fighting it :)
 
Cheers for the thread info above, I'll definitely keep tabs on that, but most peeps think it's a dead end.

I will be requesting mac code very soon and dropping my contract right down methinks :)
 
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