Orange M600

Feek

Feek

Feek

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Joined
16 Oct 2002
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344,908
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In the radio shack
It's upgrade time and I'm seriously considering an Orange M600 to replace my K750i but I have a couple of questions.

How straightforward is it to use as an ordinary phone? Can it be put into phone mode quickly and easily and how simple is it to just dial a number and make a call.

How good is the audio? My 750i has the absolute best audio I've heard in a mobile phone, but my previous phone, the T610 was terrible. I want good quality, loud audio in my lug.

Can I use MP3s as ring tones?

I guess that's it as a start.

Ta.

K.
 
Yeah. that intrigues me as well. Is that on a 12 or 18 month contract and are you out of your current contract?

K.
 
No, it depends on your current contract. I've been with Orange for more years than I care to remember, it was when it first became available in my area but all they're interested in is ones current contract details.

K.
 
I'm really not happy with Orange right now.

The web site lists my charge as £99 to get an M600 with no upgrade 'fee'. I called the local shop this morning to ensure I'd get the same deal when I went in. They took my details, name, number, contract details etc and promised to put the last M600 they had in the shop aside for me.

So, drove into town and went to the shop.

All was going swimmingly until he said that I'd be on an 18 month contract. I questioned this, saying that I'd told him on the telephone that I'm currently on 12 months and that I wanted to stay that way. Had to talk to the shop manager who agreed to do the same deal for me.

Once it got to the final details, he told me that I was going to lose the current 500 inclusive monthly texts I have. When I questioned this I was told that it's because my last contract was a deal done over the telephone and to keep them I'd need to get my upgrade phone direct from Orange.

So. Back on the phone again. And once more I was told that I'd have to take out an 18 month contract to get the upgrade deal with the inclusive texts.

I'm really not happy with this. I don't want an 18 month contract. I've never had one before and I don't see why I should be forced into one now.

Things like this really give me the hump. Orange have no interest in customer loyalty whatsoever, I've been a customer of theirs since the days of the original Nokia Orange (1995?) but they don't care. It sucks. I'm not happy :mad:

As for the care - It never used to be an extra, it was included in the cost of every phone they supplied and there was no excess. Bah.

K.
 
Not a huge amount, probably about £50/month over a couple of phones.

K.
 
The story continues....

Going through the upgrade procedure on the website gave no mention (and I read all the way through the T&C) that I would lose my inclusive texts and it defaulted me to a 12 month contract.

So I ordered it ;)

K.
 
It gets more complicated. As said above I ordered mine on Tuesday expecting 3-4 day delivery time but a friend mentioned that they're normally next day. So yesterday I called and spoke to someone who assured me it would be with me today. At the time I didn't think he sounded very confident about this on the phone.

Late morning today I gave them a call and spoke to someone who actually seemed interested in helping me. He spent some time trying to locate my order and was unable to, even when I gave him the order number. He asked me to check my card and see if the money has been taken out but it hasn't. The order that I placed on Tuesday has been lost somehow which shows that the person I spoke to yesterday lied to me. There is no way he could have found that I was due to get a delivery today because there's no active order on my account.

The man I spoke to today was very helpful. We went through all the details of my order, he checked my contract and checked stock but the M600 is now out of stock *sigh*

To me, one of the signs of good customer service is when someone promises to call you back and then actually does it. This guy did it twice and I called him once and was able to get him on the extension number he quoted me.

Anyway, bottom line is that he has said he'll keep an eye on stock of the M600 and will call me when they come back in. Call me naïve but I reckon he will do this. He's also promised me that I'll stay on a 12 month contract (as per the email I received confirming the order) and I asked him to check about my minute/text combo and he assured me that I'd keep that as well.

So I don't have an M600 yet, but I should do soon. I also should be on the contract that I want and with the package I want.

Trouble is that I want it NOW!

K.
 
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