Hi all.
Ordered my lads present, got stuck at DPD warehouse. I got OC to raise an incident.
Choice given by OC is, once item is received back to OC from DPD, to get a refund or have them reattempt sending.
It's a noble chair.
Not sure what the best logical next step is.
Probably overthinking it all and should just ask them to send it again.
Not sure why I'm given options and why they didn't just send another one out as soon as DPD said we have to return it to OC.
Not sure I want the one that has sat @ DPD for the last two weeks go around their warehouse and on to vans etc.
Ideally I'd have liked them as a bare minimum to say, we will ship another unit out immediately. Or you can collect it if you prefer (I gave that option on the webticket at the beginning, in the hope to get it for Christmas day)
Ordered my lads present, got stuck at DPD warehouse. I got OC to raise an incident.
Choice given by OC is, once item is received back to OC from DPD, to get a refund or have them reattempt sending.
It's a noble chair.
Not sure what the best logical next step is.
Probably overthinking it all and should just ask them to send it again.
Not sure why I'm given options and why they didn't just send another one out as soon as DPD said we have to return it to OC.
Not sure I want the one that has sat @ DPD for the last two weeks go around their warehouse and on to vans etc.
Ideally I'd have liked them as a bare minimum to say, we will ship another unit out immediately. Or you can collect it if you prefer (I gave that option on the webticket at the beginning, in the hope to get it for Christmas day)
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