Origin "Account in Use"

Cavallino · 15 Oct 2013 at 10:04

Hello folks (wasn't sure where to put this but since its game related I put it into PC Games).

I have been coming back to my PC the past few days to see that my Origin account "is in use" at another computer.

Now I have done all the usual security changes, secret question changes etc etc. Nothing else is compromised on my system, so I just wonder whats going on exactly.

Quick google revealed others have had similar problems in the past, but nothing of late.

Can anyone shed any light on this? I want to contact their support but their support system is a bit complex to try and raise a bleeding ticket!

Cavallino · 15 Oct 2013 at 12:02

Chatting to them but so far offering me nothing new than what I already know (change your security question bla bla bla).
They cannot see if anyone accessed my account illegally according to what theyre saying.
BS?

EDIT: Well that was a waste of 10 mins. No joy there with their help.
They wouldn't even check to see if my account was compromised. Does this sound right?

Cavallino · 15 Oct 2013 at 13:21

No it was just a chat session not Twitter.

I have my account already. Its not gone, which is bizzare. Its just the message which says my account is in use elsewhere.

Cavallino · 15 Oct 2013 at 14:23

Cheers folks. Ive done all the security precautions, will watch it over the next few days.

Cavallino · 15 Oct 2013 at 16:31

KIA said:
Did you set-up two-step authentication?

Launch Origin > Origin menu > Account & Privacy > Security > Login Verification > Turn On > Enter security answer > SMS

This option really needs to be on by default!

I did the email option. Is that as good as? Or is SMS better?