Origin ripoff help

i-bert · 18 Dec 2011 at 14:16

I purchased BF3 off origin when they had an offer on that you will get £20 off you next purchase at Origin.

I've just tried to buy B:AC using this code and it didn't work so I've just had a horrible phonecall with their customer support. I got nowhere with the numpty so asked to speak to his supervisor and was told that the voucher does not include third party titles, and this is stated in the T&Cs.

It says nothing about this in my invoice which shows the T&Cs of this voucher. I was reading them for the first time today and it says that the voucher is valid until 14/11/11......I bought the game on 30/11/11. :confused:

I am fuming about this. The only reason I bought it from origin was because of the voucher, as I could have got it cheaper elsewhere.

Where do I stand with this and could anyone help which course of action to take.

Thanks

i-bert · 18 Dec 2011 at 14:42

This is all it says in my invoice

Thank you for purchasing Battlefield 3.
In the serial number field above you will find your Origin coupon code to redeem 30% off another title on Origin.*
*Terms and conditions apply
*Value of discount will be deducted from product list price at time of purchase. Offer valid only from purchases from Origin in the following countries UK, Ireland, France, Spain, Russia, Denmark, Sweden, Finland, Norway, Brasil, Netherlands, Belgium, Poland, Portugal , Germany and Italy. Offer valid only on PC Digital titles and excludes points, pre-orders, funds, timecards and Stars Wars the Old Republic . This offer expires on 14/11/2011 at 23.59 and cannot be combined with any other rebate or other discount coupons. Subject to availability. Customers are responsible for shipping, handling and applicable sales tax. Offer may not be substituted, exchanged, sold or redeemed for cash or other goods or services. Retailers, distributors and employees of Electronic Arts Inc. and their agencies/affiliates are not eligible. Void where prohibited, taxed or restricted by law. See specific Product Information pages by clicking on “more info” for additional terms and conditions for each title.

Right above it, it shows £20 off my next purchase, so god knows why it says 30% off.

i-bert · 18 Dec 2011 at 16:32

~Divine~Wind~ said:
Surely if the voucher is valid until 14-11-11 then its void anyway?

But when I downloaded origin on the 30th and it was pasted across the battlefield ad, you would think the voucher is valid on the day you buy it, not over 2 weeks out of date, yes?

i-bert · 18 Dec 2011 at 17:14

~Divine~Wind~ said:
Origin/EA so double/triple check everything then check a few more times

Apparantly people that have preordeded games at a reduced cost have been charged full price and no recourse

Their customer service was unbelievable. I'm still angry how I was treated now.