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info: You are now ready to chat with Govind .
Govind : Thanks for contacting EA Help! My name is Govind how may I help you?
you: Hi
you: I am sorry for the delay
Govind : Hello
you: I need some help with my EA account as it is saying that the password is 'invalid'
you: I tried to reset the password, but it is not working, (sending the code to my email)
Govind : All right, I will look into this right away. To begin, may I have your first and the last name? I will update our database.
you: Bakht Jalil
you: Have you found a problem?
Govind : Thank you for providing the information. Will it be okay if I put our chat on hold for a minute or two? I will be back soon.
you: Yes this will be fine
Govind : Bakht, Thank you for waiting. I really appreciate your patience.
Govind : I have checked your account and it looks fine to me.
you: Should I send a screenshot of what shows up?
Govind : Everything is perfect. Please check, if you have recently changed the password.
you: I have recently changed it with the Can't Access your account? Link due to this happenin
you: heppening
Govind : Well, there is some problem with the servers and password link. You can try after 3-5 Hrs.
you: 3-5 hours?
you: That is quite a long time
you: My cousin is waiting for me to come on, this has been happening since yesterday
Govind : Yes, to be honest, it has been unresolved since last 8-9 Hrs.
you: I believe that this is an inadequate service due to me seeing many, many people having this problem
you: I have spent money on games and I should not have to face these problems
Govind : Bakht, this is not being done intentionally. You must believe, technical issues can occur any where. Here we are dealing with millions of accounts world wide.
Govind : As a valued player, please accept my sincere apology along with a small token of our appreciation in the form of a 15% discount offer [ CE-RYHG5-8PRWO-7X5Y4-2AQAY ] for the Origin Store! This discount code have an (one month) expiration date, and can be redeemed for any future purchase on (released product) http://store.origin.com .
you: Yes I understand this, but offering me a 15% off code. Thanks for that, but due to these problems and the high prices on games, I cannot take that offer
Govind : 15 % is not a compensation, I have given you that as a appreciation and definitely, we value you as player.
you: Thanks for the code
you: So I guess there is nothing that you can do
Govind : Well, I can send you an Email manually. But that would not work infact. Okay let me do it.
info: Desktop Sharing session requested by 'Govind '. Click here to initiate
info: Desktop Sharing approval window shown
info: Desktop Sharing approved
info: Desktop Sharing session started
you: I cannot see anything, and send me which email?
Govind : Please wait I'll do it for you.
info: Desktop Sharing session Interactive mode requested by 'Govind '
info: Desktop Sharing session Interactive mode approved
info: Desktop Sharing session was switched to interactive mode
you: Ok
Govind : Type it there.
info: Desktop Sharing session stopped by the visitor
you: abc12"3456?
info: Desktop Sharing session requested by 'Govind '. Click here to initiate
info: Desktop Sharing approval window shown
info: Desktop Sharing approved
info: Desktop Sharing session started
you: ???
info: Desktop Sharing session Interactive mode requested by 'Govind '
info: Desktop Sharing session Interactive mode approved
info: Desktop Sharing session was switched to interactive mode
you: Have you changed it now
you: ok
you: i WILL try
Govind : Sure
you: rkin
Govind : Okay, Please wait.
Govind : Email is not correct.
Govind : Use [email protected]
Govind : Okay
you: that is my account that I made newly, and dont have any mgames on it
Govind : Okay, try with your Old Password.
you: ok
you: not working
Govind : I am sure you are typing it incorrect.
Govind : Okay, check your inbox, if you have received an Email.
you: not working
Govind : @
Govind : It is working ?
you: Thank you
info: Desktop Sharing session stopped by the visitor
Govind : Is there anything else I may assist you with today?
you: Nope, that will be all
you:
info: Your chat transcript will be sent to [email protected] at the end of your chat session.
Govind : I hope the session was helpful.
you: It was
Govind : I'm glad that I was able to help you. It wouldn't have been possible without your co-operation. Thank you for contacting Electronic Arts and chatting with me. I appreciate your time and have a great day!
Govind : Take Care !!
you: You too
