Howard: Hi, my name is Howard. How may I help you?
Me: Hello, I was under the impression that Battlefield Bad Company 2 Digital Deluxe Edition came with the Vietnam expansion?
Howard: Okay
Howard: Please elaborate your issue in detail .
Me: When I try and play the vietnam expansion (by clicking the vietnam button on the menu) it tells me to enter or purchase an activation code for it
Howard: Did you purchase the Vietnam ?
Me: I thought it came with the digital deluxe edition
Howard: Please provide me the code of the Deluxe edition
Me: [nope] is what it says on the EA Download Manager page
Howard: Thanks
Howard: Could you please provide me the link where you found that Deluxe edition comes with Vietnam .
Me: I can take a screenshot of the description if you want as it's in the EADM client
Howard: yes
Howard: sure
Howard: Sure
Me: Sending it
File attachment upload has started.
The file screenshot.png (383.05KB) was received. -- HERE I JUST CROPPED OUT THE DESCRIPTION SHOWN IN THE OP SINCE I COULDN'T FIND IT ON THE SITE --
Howard: Thanks
Howard: please allow me few moments
Me: Okay
Howard: Please provide me your EA e-mail address
Me: Me
Howard: okay
Howard: Please wait for a moments
Me: Okay
Howard: Let me check the code again
Howard: I checked the code and found its a Limited Edition no Deluxe Edition Version
Me: But why does my download manager say deluxe edition?
Howard: Please wait and let me check this
Me: I can send a screenshot of it if you want
Howard: I sincerely regret any difficulties you are experiencing. Please wait while I come up with something helpful for you.
Howard: Do you have a game's manual and receipt ?
Me: I don't, sorry
Me: So do I have to buy the vietnam expansion then?
Me: Hello?
Howard: yes
Howard: Sir
Howard: Please allow me few minutes to manually add Vietman
Howard: Vietnam.*
Me: Okay.
Howard: I have manually added BFBC 2 Vietnam on your EA account ,please check and let me know
Me: It works, thank you
Me: very much
Howard: That's pretty nice
Howard: You are most welcome
Howard: I appreciate your patience
Howard: Is there anything else I can do for you ?
Me: No thank you, have a good evening.

Howard: It was my pleasure to assist you. I would greatly appreciate your taking the time to complete the survey which you will receive in your email.
Me: I will.
Howard: Thanks allot
Howard: Bye and take care
Howard: Have a happy holidays and Merry Christmas
Me: You too
Howard: Enjoy Holidays
Howard: Thanks
You have disconnected.