Out of hours IT support pay

Associate
Joined
18 Oct 2002
Posts
453
Location
Stoke
We are going through some changes at work and the OOH support system is being changed.

The current shift pattern is:-
Week 1 Monday - Friday 9am-5pm in the office
Week 2 Monday - Thursday 5pm-9am Friday 5pm through til 9am following Monday. work from home, dont work during the day time. calls average 3-4 a night 5-10mins each on a good week
Week 3 Tuesday - Friday 9am - 5pm in the office.
We get £2500 a year for this cover.

The offer on the table is:

Week 1 8am - 5pm monday - friday
Week 2 9am-5pm + 6pm-8am monday thurs 6pm fri thru til 8am mon OOH cover
Week 3 9am - 6pm monday to friday

We no longer get the day time or following monday off.
£170 per week standby (based on 3 in rota 52/3 = 17.333333x170 ~ £2890 per annum)
First 30 mins per call free
Then Mon-fri time and half
Sat, sun, and bank holidays double time
If we have a "bad" night there will be "flexibilty" on being in the office the next day - either start few hours later/work from home/


I'm not happy with the proposal as i will working an extra 48hrs every third week for an extra £390 per annum (+ the few occastions when a call lasts longer than 30 mins)

As an example a couple of weeks ago one night i had 8 calls totaling 75 minutes, not much sleep but no extra pay!

Can anyone suggest a more fare pay scale (ive got a couple of ideas already but want to see what others think)
 
Last edited:
Forgot to add the new shift pattern

Week 1 8am - 5pm monday - friday
Week 2 9am-5pm mon - friday + 6pm-8am monday-thurs 6pm fri thru til 8am mon OOH cover
Week 3 9am - 6pm monday to friday

We have been told there will be some "flexibilty" if we have a bad night - either start later/work from home/day off depending on severity. I can see this being a bit subjective as if i get a 10 minute call at 3am theres good chance it will take me a couple of hours to be able to get back to sleep (if it at all some nights :() but boss will just see it as a 10 minute call!

We provide support to multiple manufacturing plants and distribution centers across uk and ireland.

Response time is within 30 minutes.

Unfortunately not doing the OOH is not an option :(
 
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