Outlook 2007 Exchange 2007 Repeated Password Request

Quint

Quint

Quint

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22 Feb 2007
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This appears to be a problem I keep running into with SBS 2008/Exchange 2007/Outlook 2007 where is keeps asking for a password.

There's are 100's of results on google but does anyone here know of a fix as they all suggest different things but go on page after page and no define fix?

OcUk, you are my only hope!
 
I have come across this and it seems it could be a number of things.

Is Outlook updated to SP2?

On the outlook prompt does it say "connecting to sites"

One fix I have found for the above is adding an RPC key into the registry under microsft/office/outlook in local user. Unfortunately this mean's it has to be done for easy user :( I will try and find the link tomorrow at work as I'm sure I have it saved somewhere.
 
Install didn't go well at all, had to back out :(

If I cancelled the password request it would say password needed, bottom right hand corner. I think I've applied rollup 10 to another server (different customer) and one user still gets the same thing. Another customer same thing.
 
could be a GAL/Cert issue - is this a proper domain or your home setup?

another thing

Tools -> Account Settings -> 'Change' on Exchange -> More Settings -> Connections

Do you have a tick in Connect over HTTP?
 
Are the user accounts that are authenticating logged on locally with the same domain name? We run a hosted exchange system so the external users are logging in from their own domain but authenticating at ours, which means they are automatically going to be asked for login details when connecting.

Outlook with BASIC auth enabled will prompt every time no matter what you do, but if you enable NTLM authentication it should be able to remember your password.

Is it for every user? or just some?

Do you have a proper SSL cert setup on our OWA server for your domain?

What's the auth method defined in your autodiscover? You can do an autodiscover test using Outlook 2007 and it will return the autodiscover XML results.

Any cached credentials setup on the client end? check the network passwords for the logged on user. If not then you could attempt to add one for the user to see if it helps?
 
Site 1 - Going to one of the customers in the morning. They has SBS 2008, some are XP Pro on the domain, some XP Home. I'll find out which two are playing up tomorrow.

Site 2 - Its one user, all of them have W7, Office 07, on domain etc.

Site 3 - Was the install I backed out last week. All XP Pro, on domain with Outlook 07, 1st 3 pc's I added had the same thing.

All the above would have been default profiles (apart from the XP Homes), with default settings.

Site 1 and 2 have rollup 9 maybe even 10 now.
No Proxys user at any site.
Will check Site 1 connection settings tomorrow.
I'll look into auto discover tomorrow.
No SSL certs.

1 things that has cleared it for a little while is restting passwords.......

must be something simple :( I'll prob have a day of it tomorrow trying to sort it out.
 
Site 1 sorted, they still pickup using pop3 but store e-mails in exchange. Dunno why my colleague didn't pickup on this before...its was the pop3 collection asking for a password, not the SBS 2008 server. I'll be having words lol
 
i found that this can happen if the password is not saved in user accounts.

In windows xp, go to control panel->user accounts->advanced tab->manage passwords button->select account->click properties->enter password and save. Reopen outlook.

Also can occur if there domains are not syncing correctly, you can run an active directory util that will tell you why the accounts are not authenticating.
 
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