Outlook 2007: "The drive that contains your data file is out of disk space....."

CLAWS

CLAWS

CLAWS

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Hi,

I have one user who is using Office 2007. Everything has worked fine up until now when they tried to delete an email from their inbox. When they try and do this they get the following error -

"The drive that contains your data file is out of disk space. Empty the deleted items folder or create space on the drive by removing some of your files............"

This is also preventing the user from sending and receiving emails.

This is the first time this has happened. We have not added or changed anything on the exchange server or on the users machine and we do not impose any size restrictions on users mailboxes.

I have done a quick google and found some articles relating to PST files. I am sure however this issue is related to outlook 2007 limiting the size of OST files to 2GB.

Can anyone offer any advice or guidance?
 
Yeah mate, it was one of the first things we tried. Thing is now, everytime I restart outlook the first thing it wants to do is check the data file for problems. I'm guessing the OST file it looks at has corrupted somehow?
 
I thought it was something much larger like 20GB+?
Maybe take Outlook out of cached mode and see how it goes. Rename the ost, back in cached and let it rebuild?
It's not referring to free space on the users local drive is it?
 
for this error:

"The drive that contains your data file is out of disk space. Empty the deleted items folder or create space on the drive by removing some of your files............"

have you checked the C drive is not full ?
 
Hi guys, sorry for the late response. The user has a 70GB C: drive which has 38GB free so not hard drive capacity.

I renamed all the OST files to .old and then loaded outlook. It works for about 30 minutes then falls over again.

I deleted all OST files again and this time created a new outlook profile. Again this works for about 30 mins but falls over again.

I am unable to disable offline file use as the option is greyed out.

Disabling cached exchange mode and restarting outlook killed one of the profiles, in that when I loaded the profile it said that the mail server is no longer availble. Turning it back on for that particular profile made no difference so in the end I reverted back to an old profile with cached exchange mode turned on.

Another thing I have noticed is that the OST file at the end of this path -

C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook

are actually split into 2. One is called Outlook0.ost (2GB so far) and the other Outlook2.ost (4GB).

I suspect that when outlook0.ost hits 4GB we're going to hit the same hurdle again.

I have run windows updates and even done a full removal > restart > reinstall > restart only to be back at the same place :confused:
 
Last edited:
SourChipmunk said:
He's not using a FAT32 partition, is he?
Click to expand...

Think this might just be it mate. Just checked the File System for the C: drive on which office is installed and run from - it's FAT32.

Sorry for the late reply. Was half day on Friday due to work Xmas party :p
 
@ my place of work anything around or over 2gb causes's instability with the PST file. Use SCANPST.exe to scan the pst and fix issues but then keep the file size below 2gb see fi that helps
 
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