Outlook Express Question

[Derek W]

One of the people in the office has a problem with their mailbox in Outlook Express.

Their mailbox account is receiving emails saying their account is full / closed.

I've taken a look at the inbox is 590mb, sent items 2.1gb. We've made a back up of all the associated outlook express files so all emails are saved on an external hard disk. We then started deleting about 2yrs worth of emails from both inbox and sent items but still we get that message appearing. I looked again in the email storage folder and despite the deletion of the emails from outlook express both the inbox and sent items read the same. Theres nothing in the deleted items either.

Any help on how to reduce these two inbox and sent items file sizes?

 

[Derek W]

The server is clear of any emails. They are downloaded directly to the pc rather than left on our ISPs online inbox. That was the first thing that I had thought of before checking out other alternatives.

Just checked my collegues PC and the inbox has been reduced down to 197mb from 590mb after a compaction. Sent items is still up at 2Gb so I dont think she compacted all folders so hopefully thats got her inbox working again.

Thanks for the replies.