Hi there
I wondered if anyone out there could help with this. At work we spend a lot of time churning out very similar replies to commonly asked questions. I'm trying to set something up which allows us to easily reply with standard responses.
Up until now we have been using signatures, reply to a customer's message and insert one of many pre-prepared sigs. This works but it's a bit messy and I think it could be better.
We use Outlook 2003. Say I have a number of standard replies in outlook template format (oft). Is there any way of me selecting an email (or if possibly multiple emails) and then having some sort of 'reply with template' or suchlike, that would allow us to select from a central source of templates??
I thought I had it earlier, I created a new toolbar in outlook, with a new drop-down menu. I added Reply buttons, and modified each with a hyperlink to a different template. This works in so far as the buttons bring up the correct template, but as a new message rather than a reply to the selected one(s). We need to include the previous message details so it must be a reply.
I'm sure there must be a simple way of doing this - I have seen several third party apps out there which seem to do this but I'm not allowed to install anything new without a lot of explaining/authorisation, so would prefer standard Outlook options if at all possible.
Help/ideas gratefully received!
I wondered if anyone out there could help with this. At work we spend a lot of time churning out very similar replies to commonly asked questions. I'm trying to set something up which allows us to easily reply with standard responses.
Up until now we have been using signatures, reply to a customer's message and insert one of many pre-prepared sigs. This works but it's a bit messy and I think it could be better.
We use Outlook 2003. Say I have a number of standard replies in outlook template format (oft). Is there any way of me selecting an email (or if possibly multiple emails) and then having some sort of 'reply with template' or suchlike, that would allow us to select from a central source of templates??
I thought I had it earlier, I created a new toolbar in outlook, with a new drop-down menu. I added Reply buttons, and modified each with a hyperlink to a different template. This works in so far as the buttons bring up the correct template, but as a new message rather than a reply to the selected one(s). We need to include the previous message details so it must be a reply.
I'm sure there must be a simple way of doing this - I have seen several third party apps out there which seem to do this but I'm not allowed to install anything new without a lot of explaining/authorisation, so would prefer standard Outlook options if at all possible.
Help/ideas gratefully received!
