Outlook printing problem - completely stumped!

Jez · 29 Jun 2006 at 10:25

Hi

I am having a complete knightmare at work at the moment. We are finding that when users try and print email which are written in the corporate font, random words come out missing!? Most of the email seems to wrap ok onto the next line, but randomly it will skip a word and then the next line of printed text will be a few words on from what it should be.

I know this probably sounds rather vague, but i thought that maybe someone here might have had this issue before? Ive googled and there are a few threads where people are having the same issue, but no resolutions that i can see have been posted?

Many thanks to anyone who may be able to shed some light onto this!

bledd · 29 Jun 2006 at 11:04

what type of printer is it?

we get this in work (well used to) with some bold fonts etc going missing..

on the xerox's we go into Printing Preferences and change the Post Script options..
on Hp's change printing quality from draft to normal..

bledd · 29 Jun 2006 at 11:05

also, check paper sizes are all correct (uk and us have different sizes :rolleyes:

)

Jez · 29 Jun 2006 at 11:18

I have tried everything to do with the printer settings, nothing changes it other than adjusting margins, but this simply cause different words further up the line to be missing.

The only solutions i have at the moment is right clicking and opening in word, from which it all obviously prints fine, or editing it and changing it all to plain text. Seems to print fine from outlook if not in html format. :/

Pinkeyes · 29 Jun 2006 at 12:25

Printing from Outlook 2003 can be a real nightmare - our users cannot print certain emails, despite the message saying it has printed no problem. Nothing comes out of the printer.

Can your users copy/paste the email into a Word document, and print it ok from there ?
(this is also your temporary solution until a real one is found) - our users are happy to do that so long as they get their prints.

Jez · 29 Jun 2006 at 12:29

Yeah i think the workaround we are going to use is the right click>open in word one.

It prints fine from there, in the long term i think maybe a conversion from type 1 to TTF for the corporate font is going to be in order.

By the way, which organisation do you work for? Just trying to see if there are large oganisations with this same problem. It makes this workaround seem more credible