This is probably the most relevant forum for this to live in as I think it attracts people in similar roles to mine, despite not being about servers.
So I help out a friend of mine with the IT at their business, and it's grown to the point where I can't really deal with the day-to-day stuff any more since I have a day job and don't want to spend my evenings doing yet more IT stuff.
While I am most likely going to be kept on retainer for strategy type decisions and evaluation of new products/suppliers, I am keen to remove myself from the day-to-day support tasks like changes to phone directories, new account creation, permission changes, switchport updates, client OS issues etc.
Does anyone have any experience with outsourcing the helpdesk role in the businesses where they take on the IT Manager role? I don't forsee the outsourced company needing to go to site at all, it can all be done remotely, they just need someone they can call during business hours who can assist them with basic desktop issues. If the location is important then the company is based in the East Midlands. I have noticed that BT offer this (http://www.itservices.bt.com/products-services/managed-and-support-services/) but have no idea what it's like or how it's priced. For an idea of size, the company has around 30 employees so it's not tiny but it's not huge either, I would be surprised if more than a couple of cases a day were raised.
So I help out a friend of mine with the IT at their business, and it's grown to the point where I can't really deal with the day-to-day stuff any more since I have a day job and don't want to spend my evenings doing yet more IT stuff.
While I am most likely going to be kept on retainer for strategy type decisions and evaluation of new products/suppliers, I am keen to remove myself from the day-to-day support tasks like changes to phone directories, new account creation, permission changes, switchport updates, client OS issues etc.
Does anyone have any experience with outsourcing the helpdesk role in the businesses where they take on the IT Manager role? I don't forsee the outsourced company needing to go to site at all, it can all be done remotely, they just need someone they can call during business hours who can assist them with basic desktop issues. If the location is important then the company is based in the East Midlands. I have noticed that BT offer this (http://www.itservices.bt.com/products-services/managed-and-support-services/) but have no idea what it's like or how it's priced. For an idea of size, the company has around 30 employees so it's not tiny but it's not huge either, I would be surprised if more than a couple of cases a day were raised.
