Associate
- Joined
- 7 Apr 2021
- Posts
- 1
Apologies if this has been posted in the wrong category. Perhaps a moderator will move it if necessary.
Just wanted to say a 'big thank you' to the guys at OCUK. I have had some repeated difficulties with a Nitro Concepts chair that I bought a couple of years ago and despite a full replacement being provided, the original fault soon became a problem again. Replacement parts were shipped pretty quickly but the fault persisted.
OCUK very generously offered me a full refund, despite the chair being bought 2 years ago and this I have had credited back to my account on the same day as they received the returned goods! As far as customer service goes, I can't think of a better example of looking after a regular customer. Well done guys, you are stars!
I was so pleased with the experience that I have already ordered and received a Noble Hero Black Edition from them. It's twice the price of the other one I had but I'm more confident that this will prove a lot more reliable. Thanks again, OCUK.
Just wanted to say a 'big thank you' to the guys at OCUK. I have had some repeated difficulties with a Nitro Concepts chair that I bought a couple of years ago and despite a full replacement being provided, the original fault soon became a problem again. Replacement parts were shipped pretty quickly but the fault persisted.
OCUK very generously offered me a full refund, despite the chair being bought 2 years ago and this I have had credited back to my account on the same day as they received the returned goods! As far as customer service goes, I can't think of a better example of looking after a regular customer. Well done guys, you are stars!
I was so pleased with the experience that I have already ordered and received a Noble Hero Black Edition from them. It's twice the price of the other one I had but I'm more confident that this will prove a lot more reliable. Thanks again, OCUK.
