Over 80 drop outs yesterday!

mcwildcard · 27 Oct 2011 at 10:15

In the last few days I’ve been having a nightmare with my connection, I’m on O2 broadband and my line has been dropping all over the place, a 5min connection is a bonus right now.
The line has been fine until recently, but it’s now completely unusable and I’m not sure where to go with it. I rang O2 and they confirmed that they’d had over 80 disconnections register on my account yesterday alone, so they advised me to call BT. I spoke to their ‘ever helpful’ overseas call centre, who did a line test and they said it was fine and wouldn’t do anything else.
They said my only other option was to have an engineer sent out, but if they didn’t find anything, then I’d have to fork out £130 for the call out. Then they said I should ring back O2, because it must be a problem at their end. And so the merry-go-round of blame begins…

I tested the connection with 3 routers and 2 different microswitches, but the problem continued, so it’s not a hardware problem. I don’t fancy getting an engineer out, only for them to do a cursory check and not find a problem, leaving me with a £130 bill.

I really don’t know quite where to go from here, any suggestions?

mp260767 · 27 Oct 2011 at 14:30

unless things have changed that should be for o2 to do, not you, get back onto them.

edscdk · 27 Oct 2011 at 14:32

master socket / different router problem still exists its a line fault... (assuming you ahve tried a different computer incase its a stupid network card/ driver issue)

PistolPete · 27 Oct 2011 at 15:32

edscdk said:
(assuming you ahve tried a different computer incase its a stupid network card/ driver issue)

Wont be this - it's the line dropping.... O2 said they could see them.

Not sure why they've sent you to BT unless you have a voice fault.
They are your ISP and they are responsible for the ADSL side of things - if there is a line fault then they should be contacting BTOR.

philstanbridge · 27 Oct 2011 at 20:58

I've got exactly the same problem here. 02 broadband, I am supposed to be on the 8mb package and I see my downstream is only 2mb! I need to call them. I've been dropping out all over the place for quite a while now, and this is the second router I've tested. Something seriously wrong somewhere.