Overclockers company is a joke

Kamil Starachowski · 31 Jul 2021 at 14:15

I bought an item from Amazon where you have send it to me. I got it delivered DAMAGED. Straight away I've send pictures, and I was told I need to request return from amazon. I tried but parcel was still marked as "not delivered" (probably due to incompetence of your company when adding parcel tracking numbers). So I had to go back and forth with customer service of amazon (which stated that seller needs to sort this out) and overclockers (which claimed that amazon have to do it). Finally, Amazon helped (and say that seller is not helpful and they are supposed to do it). And now I have label, that I have to paid for ? Is this a joke ? Why do I have to pay anything on top of that ? I paid for item, got it delivered damaged so my money is frozen, and I need to pay for that pleasure to even get my money back ? Your company is absolute joke, I am not leaving this like that. You've send me damaged item, and you should pay for return, not me.

Kamil Starachowski · 31 Jul 2021 at 14:23

No, I paid to ocuk, I contacted ocuk, they did my return, and they want me to pay for return label. Amazon is not sorting it out as per their policy of third party sellers, you are badly informed.

Kamil Starachowski · 31 Jul 2021 at 14:32

I always have problems with ocuk, I made like 8 order through the past 3 years and there is always a problem. I find it disgusting that they have sent me a damaged item and they want me to pay on top of that. This is ridiculous. I don't have to mention, that if I will pay for return I will never buy from them in my entire life. And I will throw bad review everywhere I can. But I will give them some time to resolve this, maybe they will come to senses, because what they are doing is ridiculous.

Kamil Starachowski · 31 Jul 2021 at 14:39

I just checked amazon policy on third party sellers. It clearly states "seller should provide pre-paid label for return". So ocuk is not following the policy. So ocuk is a joke seriously.

Kamil Starachowski · 31 Jul 2021 at 14:43

I said I paid to ocuk as it states on amazon website. I bought it on amazon from ocuk. I've said it multiple times. Amazon policy on third party sellers is the same as I would buy it from ocuk. It states that ocuk should provide me with prepaid label for the return. Amazon says they will try to charge them for not following policy.

Kamil Starachowski · 31 Jul 2021 at 14:50

Amazon sorted this out, you can close the thread now nevermind, I'm never buying from ocuk again, horrible customer service.

Kamil Starachowski · 31 Jul 2021 at 15:11

I think there has been a big miscommunication between them. OCUK claimed that label was generated by Amazon, then Amazon claimed it's from OCUK. One party blamed the other party, for either not following policy, not giving me instructions etc. I do not know who's fault was that, and what Amazon have send to OCUK but I received message that I will get my refund and now I feel bad because they told me I don't have to send the item anymore.
I have no use of it as the case is smashed at the top, so nobody would even want it.
@ Cadder, you are wrong, Amazon policy is that anything bought from Third Party Seller have to be sorted out by them (OCUK). OCUK selling through Amazon needs to follow on that policy, so you are completely wrong about that.

Kamil Starachowski · 31 Jul 2021 at 15:34

No no and no. I thought the same thing as Cadder, but it is not correct.
As per Amazon policy, every return needs to go through a seller.
Seller provide labels and organise return and issue a refund.
This is Amazon policy for third party sellers, you can go to Amazon website and check their policy, Amazon manager send it to me and this is how it is.