Palit 2070 Super GP Fan Weirdness

[Fowlet]

I'm experiencing an odd issue with the fans on the GPU that I recently bought from overclockers.co.uk. Under load, the commanded GPU fan duty cycle does not change, but the fan RPM frequently and audibly dips/stalls. I managed to record the behaviour using Furmark, RTSS, OBS and a mic.

I tried setting the GPU fan duty to fixed values (e.g. 60%, 80%. 100%) using Palit's control software, but the behaviour persists. I'm baffled, any suggestions gratefully received.

Youtube video of behaviour

My system specs are: https://uk.************.com/list/Hg7T27

CPU: AMD Ryzen 5 3600 3.6 GHz 6-Core
CPU Cooler: ARCTIC Liquid Freezer II 280mm AIO
CPU Radiator Fans: 4x ARCTIC P14 PWM 140 mm, push-pull, intake front
Motherboard: MSI MPG X570 GAMING PLUS ATX AM4
Memory: Corsair Vengeance LPX 32 GB (2 x 16 GB) DDR4-3200 CL16
Storage: Crucial P1 1 TB M.2-2280 NVME
Video Card: Palit GeForce RTX 2070 SUPER 8 GB GamingPro
Case: be quiet! Pure Base 500 ATX Mid Tower
Case Fans: 3x ARCTIC P14 PWM 140 mm, exhaust top and rear
Power Supply: Corsair RMx 650 W 80+ Gold Certified Fully Modular ATX
Operating System: Microsoft Windows 10 Pro 64-bit

 

[Fowlet]

In case anyone else has the same issue, I received this reply from Palit support:

Dear customer

Thank you for the mail.

According to the video we suspect the fan might have some hardware error.
Please contact the store where you bought the card to claim warranty.

Please kindly be notified that Palit provides manufacturer warranty only to its distributors (not to resellers or end-users).
So Palit only handles warranty claims from its distributors.
Warranty claims from end users or resellers have to be processed through local distributors.
End users should contact the store where they purchased the graphic card to claim warranty.

Sorry for the inconvenience this may have caused.
Thanks.

Best regards

Palit Support
Palit Microsystem Ltd.
Website: http://www.palit.com

 

[Paul2k12]

Hello,

Aplogies for bringing up this old thread however I’m having the same issue. Fan speed is set at whatever my curve is however the fan rpm jumps up and down constantly.

Were you able to receive a replacement or a refund?

Thanks

 

[Fowlet]

Hi,

I returned the card to Overclockers.co.uk for a refund.

Thanks

 

[Paul2k12]

Ah okie doke. I have just started a RMA but it has to go back to the manufacturer for either repair, replace or refund. I’m wanting a refund as I don’t want to go through the same process again but I guess it depends on what Palit make of it.