• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

Panic - GPU delivery issues - phone lines down, is there anyway to contact overclockers?

aoaaron

aoaaron

aoaaron

Soldato
Joined
19 May 2012
Posts
3,649
Hi, not sure where to post this but I've ordered a GPU from Overclockers.
Their website has the wrong DPD collection points so the DPD collection point the site suggested is not a DPD collection point.
Luckily the parcel was refused.
I phoned DPD and they advised the error is from the site on overclockers.
I've managed to postpone the parcel so I can get overlockers to amend the delivery address & date. However, their phone lines are down. Is there any quick means of contacting them as it's fairly time sensitive?

I'm shocked that the DPD pickup/colleciton points are not up to date on the website. For such a high value item, I'm quite stressed!
 
Just ring them in the morning. CS has probably gone home by now, worst case it will end up back at OCUK to re ship. You wont be liable for anything.
 
Last edited:
kindai said:
Just ring them in the morning. CS has probably gone home by now, worst case it will end up back at OCUK to re ship. You wont be liable for anything.
Click to expand...


Thanks. My concern is if someone at Costcutters had accepted the parcel, it'd get extremely complex.
I've ordered an RTX 2080 from overclockers before which got delivered to the wrong address (I'd put in the right one) and it took AGES to get sorted. It dragged on for weeks with my money in limbo.

Captain_Bosh said:
Send a webnote or create a ticket in the customer service forum.
Click to expand...

Thanks. I've done both. Hopefully I get a swift resolution. Can other members see the the posts? I wasn't sure whether to put my postcode.
 
aoaaron said:
Thanks. My concern is if someone at Costcutters had accepted the parcel, it'd get extremely complex.
I've ordered an RTX 2080 from overclockers before which got delivered to the wrong address (I'd put in the right one) and it took AGES to get sorted. It dragged on for weeks with my money in limbo.



Thanks. I've done both. Hopefully I get a swift resolution. Can other members see the the posts? I wasn't sure whether to put my postcode.
Click to expand...

They should be able to find everything from your order number.
 
You must log in or register to reply here.
Back
Top Bottom