Paramount+ Streaming Issues

[Vern1961]

Not sure if this strictly belongs in this section, so mods feel free to move.

Got a subscription to Paramount+ (aka the Taylor Sheridan channel!) which we normally watch using the app on our LG OLED TV. About two or three days ago we started to get frequent sound drop outs and pauses in playback. Internet working okay as are all the other streaming services, Netflix, Apple etc. Tried it on the PS5 and same thing, very juddery.

So far as the TV concerned, the apps seem hard coded into the firmware which is up to date so you can't even uninstall and reinstall and there's no cache to delete or obvious way of doing so. Tried a full shut down and cold start of the TV as opposed to leaving on standby and that hasn't cured it. Tried changing the P+ audio output to stereo but no joy there either.

Open to suggestions what else can be tried. Unfortunately we took advantage of the 12 month renewal option in December so it's not like we can just cancel. A bit of Googling seems to indicate poor playback is a bit enedemic with P+ though in fairness this only started as I said a few days ago.

 

[Vern1961]

Are you sure you can't delete the app? Usually on LG WebOS TVs you can delete any media/streaming apps, it's only the system ones that are built into the OS. If you hold the OK button over the app icon the home screen there should be an X button above it which you can select to delete it.

That said if it's happening on the PS5 too it sounds like an issue with the service itself. Have you tried a router reboot, just in case?

I'll investigate the first option. As regards the router, it's never left on 24/7always gets turned off overnight and turned off if we go out for any length of time.

 

[Vern1961]

Figured out how to uninstall and reinstall which was done, but the problem still persists...

 

[Vern1961]

Hi
I am having the same issue on my LG tv.
I think the app was updated that is causing the issue.
Have you contacted Paramount+ support as i have and the more people who complain the quicker it may be fixed.

Bill

Ticket raised, let's see what happens. There is some good stuff on there which we don't want to miss out on but no point watching in its current state.

Noted re the Broadband router, will certainly look at leaving it on during the day but don't really want to leave it running at night - personal choice on that one.

 

[Vern1961]

Are you running any sort of ad blocking on your network / router via dns?

Seems last weekend is when they've pushed the adverts out on the tv app now for the first tier and theirs way too many ad breaks now, one before show starts and 4 throughout a hour episode but I’m not paying to upgrade my account.

No. i wouldn't even have a clue how to set anything like that up!

 

[Vern1961]

Think Paramount+ support is either AI generated or staffed by people who can't grasp anything off the script. Sent a follow up email yesterday evening asking for an update and got a message back almost identical to the previous one requesting information already answered. Emailed them back about that and got a second copy of the, "We're looking in to it" reply.

Thinking now the only way round this is to pop down to Argos and spend £40 on a Firestick, assuming that works of course. As I don't think we can rely on P+ understanding the problem let alone fixing it anytime soon.

 

[Vern1961]

Update... Well not so far as the LG is concerned, still doing sound dropouts.

So gave in and forked out £60 for a Firestick. Works better though not perfect. Quite fiddly to setup particularly hitting the sweet spot for lip synch and still the occasional judder or pixellating on P+. At least we could finish the last episode of Beacon 23 (which went over my head) and watch the first episode of the new Yellowjackets season which, in all honesty, was boring as hell.

 

[Vern1961]

Appreciate comments about the router but a bit off topic from my original question.

Anyhow, no update from Paramount support and the TV app still has the problem so doesn't look like they are giving it any priority. Will carry on with the Firestick for now.