Parcelforce tracking details. Help!

Darg · 20 Dec 2007 at 15:28

Hey guys, I recently ordered a Samsung 22" screen and it was supposed to arrive on Tuesday. I figured it wouldn't but I had wednesday free as well so I thought I'd get it one of those two days.

Now I checked my parcel force 48 tracking number and I got the following details:

Does anyone know what exactly the "Delivery not attempted" means? Were they just too lazy to try delivering it to me on wednesday? I am working now until sunday and obviously they won't be working until after christmas. I'm quite peeved as that means I'll have to wait until after christmas before I can get my shiny new present for myself. I assume at that point I can give them a call and organise a time for them to come out with it but I can't even find their number for Ireland nevermind Galway or where their postal centre is in Galway. Do they just pass their postal service over to Irish post?

If they do I'll have to contact them and I'm sure all sorts of crap will get in the way of that.

Basically I need to know if "Delivery not attempted" means they came to the door and got no answer (which isn't true for wednesday but might be true for today) and what does the status "held" mean? Any help or words of encouragement greatly welcomed

Bar · 20 Dec 2007 at 15:38

Have you phoned them up and spoken to them?

gumbald · 20 Dec 2007 at 15:40

He probably couldn't be bothered to knock on your door. Give them a ring

Ripper · 20 Dec 2007 at 15:43

Held means they have it, I assume

Lopéz · 20 Dec 2007 at 18:27

It means it came in to the depot but didn't go out for delivery - usually capacity problems at this time of year, sometimes because they couldn't find it when they were loading the vans.

"Held" means it's sat there in the depot. It's not confiscated or anything

Darg · 20 Dec 2007 at 19:33

Okay thanks guys. I'll try figuring out their number. Their website is all based on english depots not irish. I've gotta figure out who handles it in Ireland if it's a different company.

Jaffa_Cake · 20 Dec 2007 at 20:34

I had this problem... with a Samsung 20" monitor strangly. Tried to deliver it twice my ar...

Ring them up, they are usually quite helpful after you get past the robotic bouncer

James J · 20 Dec 2007 at 20:36

having a similar problem with city link. Trying to track my order from ocuk which I did at 12 noon today and it still doesnt appear on citylinks website lol. Supposedly getting delivered 2moro as well -.-

Yewen · 20 Dec 2007 at 21:40

If your stuck try email [email protected] although its a 72 hour reply service.

It is their general information email that you can get some interesting replies from if a parcel is missing.

malfunkshun · 20 Dec 2007 at 22:12

I dont have any to hand but I could have sworn that the last item I traced showed when it reached the delivery depot...?
Also, it has been booked in as having got to Eire three times?
Seems to be stuck in the system to me (ie an operator somewhere has booked it in and not binned it to go on to its next destination, so it got booked in again ... and repeat, it happens quite often when we send things to Shannon)

Yewen · 20 Dec 2007 at 22:25

From my experience of issues with Parcelforce their tracker is not the most reliable of beasts, best to always talk to a person.

Darg · 21 Dec 2007 at 00:32

I'll try to get in contact with them. Unless they are here before 9.45 tomorrow I don't have a hope of seeing it before christmas. I'll just have to organise a time for them to deliver after. I'm not sure if it stays with parcel force in Ireland. I should know as I've ordered off OCUK a lot.