Thought people would enjoy an update on this thread.
5 weeks (!) and the settlement was finally paid yesterday. This is despite being told 3 times in the last 3 weeks 'oh ive spoken with accounts and its paid now', 'oh there was an issue but its been submitted for payment now', etc. I was drafting up a small claims letter it was getting that bad. Avoid Inchcape like your life depends on it, particularly their Swindon branch. Very, very poor after sales. Sales Manager was totally useless, didnt even reply to emails in the end.
Also, I complained to their head office and I finally got a response of:
"Hi Sam, I work on behalf of Inchcape Head Office Customer Experience Team. All of our cases are logged on a ‘Customer 1st’ portal and categorised by Retail Centre, area of complaint (e.g. Sales, Aftersales, etc.) and nature of complaint. Once an issue is identified, via feedback from a customer, we investigate this with the retail centre with a view to resolving the customers concerns and identifying training needs of the team. We have spoken to the Senior Management Team to discuss how they can streamline their processes to prevent situations of this nature arising again. Again, I am so sorry to learn of your poor experience and I apologise that the Retail Centre did not expedite the issue in order to resolve matters sooner. However, I feel our team has worked swiftly to investigate and resolve once the matter was brought to our attention. On this occasion there will be no goodwill provided. Thank you Emma"
This is despite me having to chase on a daily basis for the last 3 weeks to get them to fulfil their legal obligation and pay the settlement. Warning: avoid, avoid, avoid.
