This is partly why I only let people I know work on my car or do things myself - obviously this isn't possible for everyone to do.
What are the chances that the fuel filter hasn't been changed?
I wouldn't take the car back there if I were you.
The fuel filter has been done. I know this because the housing started to leak a week after its service and I took it to another VW Inchape garage, who replaced the filter and seal under warranty... (whether they just reseated the seal I don't know, but clearly something has been done because it didn't leak before!) I won't be going back to the same garage for its next service, but it still has one service and MOT left on its plan, so I'll be making use of it, just elsewhere. The air filter still wont be looked at though because the car will be at just over 50k miles and be just under 5 years old!
The problem here isn't really the dealers, it's VW UKs service schedule on this specific car (and I imagine any other VAG car with the 2.0 TDI engine). The dealers just do exactly what the service book tells them and any dealer in the UK would do exactly the same.
The book says to clean out the housing and replace the filter at the 60k major service or when the car is 6 years old, not before, so no dealer will! Heck even small garages follow the service manuals these days, so chances are they wouldn't have either.
It's a real problem and I wonder how many other 2.0 TDI engined VAG cars are out there with lumpy running, poor MPG, smoky exhausts and it's all down to the little paper filter that every other manufacturer recognises needs to be changed regularly...
