Pay Pal theft

DiCe!

DiCe!

DiCe!

Soldato
Joined
1 Sep 2007
Posts
5,416
Gone out to have a kick about with some friends tonight, returned to find an email saying I've sent $800 to some one ive never heard of using a mobile payment service.

Certainly wasn't me, so I have logged a complaint/query with pay pal, My question is this, how long do they normally take to resolve issues?

Any insight would be greatly appreciated
 
Are you sure the money actually left your PayPal account, that it wasn't a phishing email?

For the love of all that's good, you didn't lodge a complaint by clicking through a link in the email and giving them your username and password, did you?
 
Al Vallario said:
Are you sure the money actually left your PayPal account, that it wasn't a phishing email?

For the love of all that's good, you didn't lodge a complaint by clicking through a link in the email and giving them your username and password, did you?
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hahah nooooo, its deff gone, as it came out my bank account. looked through my emails and I have a dodgy one saying I sent all this stuff that I have forwarded to them.
logged into pay pal and it was asking me to change passes. thought noooo way. so tried on a number of machines and it seems I did need to change my pass, have real confirm emails to say that.
 
DiCe! said:
hahah nooooo, its deff gone, as it came out my bank account.
Click to expand...

You are covered by the direct debit guarantee, ring your bank and explain that you've had direct debits taken without your concent. You get about 48hours to do this. They will ask you to confirm the balance taken, then your bank will put the money back into your account in 24-48 hours. In a few days the recipitent who think he's had the $800, finds out it's no longer there. If he's spent it already, his balance is now $800 lower, and paypal will be chasing him up!
 
Happened to me a few years ago just before Xmas.

Got email from Paypal - receipt for the phone I'd just bought on Ebay.
Assuming it was a phishing attempt I ignored it. Checked Paypal a little later out of curiousity and I was out over £300.

The Ebay auction number was included, and I checked the auction and it wasn't my account that won. Raised a dispute with Paypal and they said they had to wait until the seller sent the item and showed that it wasn't sent to me before they would refund me.

I emailed the seller (using the email address the money went to) and I got ignored. A bit of Googling later and I found that the email address was for a business that matched the area from which the phone was being sold. I found a phone number and called and asked to speak to "lovebug86" or something silly which was the user part of the email......thankfullly the person who answered the phone was her.

The email address was rarely checked, she checked it on the phone.
She checked her Paypal - she has 2 duplicate payments, one from me and one from the guy that won the item.

Even with this info and her emailling Paypal she had to produce the special delivery receipt showing the buyers postcode and not mine before they'd return my money.

Whole thing took weeks to resolve! I hate Paypal.
 
How does anyone gain access to your paypal?

You login and they send a code to your mobile required to login. It must be extremely difficult to get around.
 
OP, if you've lost $800, did you not previously receive an automated email from Paypal regarding passwords? I just changed my own password and this was the email I immediately got afterwards:

Dear [Paypal user's name],

You just changed your password.

If you didn’t make this change, phone us now on 08707 307 191.
Just a reminder:

Never share your password with anyone.
Create passwords that are hard to guess and don’t use personal information. Include uppercase and lowercase letters, numbers and symbols.
Use different passwords for each of your online accounts.
Click to expand...
 
Nope I did not get anything like that, my password wasnt changed before hand, The thing that gets me is my passwords for all my accounts are diffirent and they are not "easy" to guess 15 strong with the usual upper/lower/numbers and symbols.

Just about to call natwest now *sigh*


Edit sorry, didnt read the post properly, I got that email when i changed my apsswords after the loss of cash
 
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