Paypal deals gone sour and subsequent refund efforts these days?

One 48

One 48

One 48

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Anyone had to deal with Paypal for refunds for deals gone bad recently?

Only had to do it once before in my life a long time ago and it worked fast and well in my favour as it should have been ... Honest.

I hate stress like this and constant chasing up such things, but I did a deal this year with a company in Holland for a specialist Flight Simulation accessory that cost about £350 and on top of that believe it or not I had to pay a lot of money in addition fee's just to get it into country, about £60 I think, something like that.

We are going back to May this year 2023 here, they said was a waiting list and I was patient.

Eventually the item arrived and it was bonkers cheap looking tat IMHO, and the important thing was, it just plain NEVER worked, uh uh, not any any of my three computers and compatible Flight Sims. Contacted the company in Holland via email who agreed to refund me, but just said send it back to their address and we'll refund you ... no RMA number or anything, just send it back to them ... Hmmm.

At this point and after smelling a rat, I decided to contact Paypal who seemed more than willing to take onboard my details, it took a long time and a very nice lady who finally answered was tending to a baby in the background and rather busy with more important things to her nature than my concerns.

I thought I had impressed upon her the urgency, but she clearly had other things on her mind?

As time grew on I have had various messages from Paltalk saying reviewing case ETC, even the bad guy trader acknowledging they were in wrong ... but still Paypal keep extending, have had deadlines that have passed, have contacted paypal twice now weeks apart for an update and they don't answer ... my status in case is still active and we will contact you soon message, its been like that for weeks and way past the deadline they gave me for a resolution.

All I'm saying folks is beware if you believe the old mantra of Paypal will protect you if things go pear shaped, because thats obviously changed now.

My dillema started in May 2023 and its still ongoing.
 
Budforce, the crazy thing here is, Paypal have agreed to refund me in principle the basic £350 costs so long as the Dutch company agree, and they have, but still Paypal have been stalling for weeks, months even.

It really does look like standards are dropping, ... sick fed up of trying to contact Paypal now, its too stressful, they just dont asnswer.
 
It actually cost me £40 to send back to Holland and was advised to use a label called ... Returned Cargo or something.well out of pocket.
 
I say in writing, its in email writing from them I have won the case, digital writing, but still after so long for that Paypal are reluctant to get back to me :(

I'll go jot off another note to them more strongly worded with a deadline too right now ... But I think and not sure? Paypal these days are beyond the laws of the Western world.

All I'm saying folks if you think Paypal guarantee is insurance on purchases ... they are not the Paypal they used to be if you need a claim, at least not in my experience anymore.
 
Bint Box said:
I have had a few auction site purchases that have turned up not as described or missing parts or not working.
Generally PayPal have been OK in expediting a refund provided I proceeded down the proper route of raising a dispute and kept my cool with tempered language in the dispute dialogue.
Click to expand...

I have been ultra patient and cool with them and since checking my post here and the original well past their own resolution date, given that the date has expired by days now for pay out they agreed to, what can i do, go ring them up again at my expense or give them a few more days or weeks? all emails since to paypal
been ignored and not responded to.
 
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