PayPal dispute help

[shauncr91]

I purchased some patio furniture on eBay from a seller using PayPal credit. These goods never arrived and the company provided us with a falsified signature on a delivery note which was just a meaningless scribble noteven close to a true signature. I was sat within earshot of the door all day and nobody came.

I filed a dispute with PayPal who have just sided with the seller claiming that they've been able to satisfy them that they the goods were delivered?! What are my options now, I'm currently on the hook for £550 with nothing to show and seemingly no way out.

Thanks,

 

[shauncr91]

Who were the courier?

Premier Deliveries.

It's a sister company of the company I purchased the goods from. Every time I ring them I get knocked back with unhelpful staff who refuse to connect me to a manager and promise a call back that never happens, if you persist they just hang up the call.

 

[shauncr91]

Thanks for the replies.

I managed to talk to someone at PayPal and explained how the delivery company and seller are effectively the same company trading out of the same premises, they've reopened the dispute but I'm not feeling optimistic.

My GF spoke to citizens advice who have advised us of the some steps we can take before we opt to take it to small claims should it come to that, really hope it doesn't as I could do without that kind of hassle at the moment.