Hi,
My paypal account recently had a fraudulant transaction from it, but paypal picked it up and investigated it. Now they say the case is closed and that it is a fraudulant use so I will be getting the money refunded back. Now the problrem is the case was closed on the 10th, I looked on my bank account tonight to find the money has gone out of it to paypal, the same amount as the fraud.
Now I looked round the website and all I could see was the last related transaction for it, which it says that the refund is on temporary hold. It expands on that with the following
"This temporary hold was placed because your Direct Debit or Bank Funding payment was denied, cancelled, or refunded.The funds from this payment cannot be released until they have arrived from your bank account, which usually takes 7-9 working days."
Now does that mean I need to wait 7-9 working days and I should have my refund back? I have already tried emailing paypal but all I got was an automated reply. Anyone else been in a similar situation?
My paypal account recently had a fraudulant transaction from it, but paypal picked it up and investigated it. Now they say the case is closed and that it is a fraudulant use so I will be getting the money refunded back. Now the problrem is the case was closed on the 10th, I looked on my bank account tonight to find the money has gone out of it to paypal, the same amount as the fraud.
Now I looked round the website and all I could see was the last related transaction for it, which it says that the refund is on temporary hold. It expands on that with the following
"This temporary hold was placed because your Direct Debit or Bank Funding payment was denied, cancelled, or refunded.The funds from this payment cannot be released until they have arrived from your bank account, which usually takes 7-9 working days."
Now does that mean I need to wait 7-9 working days and I should have my refund back? I have already tried emailing paypal but all I got was an automated reply. Anyone else been in a similar situation?