Paypal question

charltonfan1 · 19 May 2006 at 20:23

If i pay for an item using paypal for goods outside of ebay and have a problem, do i have the same protection as if the item had been listed on ebay? If not what protection do i have?

Hope that makes sense

SiriusB · 19 May 2006 at 20:26

PayPal isn't JUST for eBay, in fact eBay only bought it because it was so popular. So you should have all the same protection. Afterall, its not eBay who is offering the protection, its PayPal.

SiriusB

charltonfan1 · 19 May 2006 at 20:27

SiriusB said:
PayPal isn't JUST for eBay, in fact eBay only bought it because it was so popular. So you should have all the same protection. Afterall, its not eBay who is offering the protection, its PayPal.

SiriusB

Yeh, i don't really understand the "Buyer Protection Policy"

The T&C's start: General. PayPal Buyer Protection is designed to help buyers recover funds from eBay.com, eBay.ca, eBay.co.uk, eBay.de, eBay.fr, eBay.it, eBay.au, eBay.be, eBay.nl, eBay.at, eBay.ch, eBay.es and eBay.ie sellers who do not send the promised goods, or who deliver goods which are 'significantly not-as-described' in the listing, as defined in section 4.a.2, below.

Confused !?

Beansprout · 19 May 2006 at 20:29

charltonfan1 said:
If i pay for an item using paypal for goods outside of ebay and have a problem, do i have the same protection as if the item had been listed on ebay? If not what protection do i have?

Hope that makes sense

Is the seller a verified user? I can't remember exactly what it's like for buyers but there is a seller protection policy so buyers may have something similar.

There's also the Paypal resolution centre which you can use to file a claim - they're actually pretty good, although quite slow.

charltonfan1 · 19 May 2006 at 20:32

Ah found what i was looking for:

Buyer Complaint Policy

PayPal's Buyer Complaint Policy covers:

An item that you paid for but never received

An eBay item that is significantly different than what was described in the listing

Guidelines:

You used PayPal to pay for your purchase

Your purchase is a tangible item (physical goods that are delivered to you) Services and intangible items are not covered

Your claim must be filed within 45 days of payment

The item you purchased was never received. The Buyer Complaint process only covers items that were never received