Paypal... -.-

Diagro · 22 Dec 2012 at 16:18

Paypal are useless.

Had someone try pull the non delivery scam on a phone i sold on the 25th oct this year.

I sent it via special delivery so HAHA i win paypal claim.

Now the damn scammer is using his/her bank to do a charge-back, so once again I'm Negative £350 in my paypal account and paypal is asking for my delivery proof AGAIN because its missing from the system... the very system that used it to confirm it was delivered in the original claim.

Unfortunately i no longer have this proof due to my wallet being stolen a few weeks back...

I have the tracking number though as i saved that on my PC, But they said due to it being a bank dispute i MUST have the Actual psychical receipt from the post office to give them...

Am i screwed here?

I'm very annoyed that paypal seems to discard all Seller protection when it comes to a bank charge back... :/

I will be calling my bank fraud team and asking for a block be in place so paypal cannot pull funds from my bank.

Diagro · 22 Dec 2012 at 17:27

Yea I know. Considering its a special delivery item aswell it has more details than normal.

I will take a pic and upload it anyway.

I cant remove bank cards because my account is in negitive balance

Diagro · 22 Dec 2012 at 17:39

arknor said:
same **** happened to me why if someone does a charge back against paypal do they take the money from an innocent party?

I think its so they dont have to pay.

Problem is I require paypal to run my phone repair business... due to this problem potentually taking 30days to sort I will loose hundreds in january

Diagro · 14 Jan 2013 at 00:27

my paypal is still in neg lol, they seem to be saying there time lol

Diagro · 14 Jan 2013 at 00:34

Yup, they are still reviewing it, tracking proves it was delivered tho.

seems paypal will take forever when its a bank on the other end

Diagro · 14 Jan 2013 at 00:41

Moses said:
Take your tracking number + bank statement to the Post Office and get them to print another receipt?

They refused when i went there. :/

Diagro · 14 Jan 2013 at 01:07

Burned_Alive said:
Tell the buyer you're going to have the IMEI blocked

oh i will if paypal sides with them

Diagro · 14 Jan 2013 at 01:29

spoffle said:
Do it anyway, you can always reverse it.

But according to the recipient, it's been stolen anyway if they're claiming it hasn't been received despite tracking showing it has.

supposedly its an unartharised payment complaint

Diagro · 21 Jan 2013 at 13:47

Paypal found it in my favour.

Seems that if you follow the policy they have to the letter then you will come out ontop.

I was supprised to be fair. I had expected to loose the money.

Diagro · 21 Jan 2013 at 14:24

I will be asking three about that later today.