Hi, the organisation I work for uses BMC Service Desk Express for its helpdesk and inventory needs etc, but rather than undertake a load of work to add custom fields to BMC, we are looking for a database solution which records further details on our PCs.
By further details, we want to record component manufacturer, serial number, warranty details, supplier etc.
Now because we already use BMC, a solution such as Spiceworks (or any other free helpdesk solution) won't be allowed, whereas a database of some kind (that does not take on the role of a helpdesk package) will be.
If anyone can think of a possible solution or an off the shelf package, it would be much appreciated.
Thanks
By further details, we want to record component manufacturer, serial number, warranty details, supplier etc.
Now because we already use BMC, a solution such as Spiceworks (or any other free helpdesk solution) won't be allowed, whereas a database of some kind (that does not take on the role of a helpdesk package) will be.
If anyone can think of a possible solution or an off the shelf package, it would be much appreciated.
Thanks