PC Crashes: Hardware or software?

MBH38

MBH38

MBH38

Associate
Joined
25 Dec 2012
Posts
54
My PC decided to turn itself off yesterday and I could only restart it by turning the power off then on again at the mains.
I checked online and it advised to make sure all cables are connected correctly. I then updated the GFX drivers and thats when the fun started :mad:

I then got the following error 'system thread exception not handled' and after trying everything that was recommended on the internet with no success I had to reformat the primary hard drive.

Anyway since the format, the PC seems stable again. I ran a game for a small period of time and have experienced no crashes. . .so far.

I was just wondering if the initial crash was a hardware or software issue. I ask this as I think the onboard sound card software was playing up (sound coming through wrong speakers etc) and wonder if this could have been to blame?
 
So have been running for about a week with no incident after initial crashes/format and now have had the same thing happen again. PC just shuts down immediately and can't be started up again unless I turn power off and back on again at the mains.

Surely someone else must have had a similar problem?
 
OcUK Nitro Force VR Gaming PC - Intel Core i5 6600K @ 4.2GHz,

Sapphire Radeon RX 480

1 £885.79 £885.79

GX-37B-SP Sapphire Radeon RX 480 Nitro+ OC 8192MB GDDR5 PCI-Express

RGB Graphics Card

SW-172-MS Microsoft Windows 10 64-Bit DVD - OEM (MS-KW9-00139)

CP-580-IN Intel Core i5-6600K 3.9GHz (Skylake) Socket LGA1151 Processor -

OEM

MY-445-CS Corsair Vengeance LPX 16GB (2x8GB) DDR4 PC4-24000C15

3000MHz Dual Channel Kit - Black (CMK16GX4M2B3000C15)

HD-335-SE Seagate 2TB 7200RPM SATA 6Gb/s 64MB Cache HDD - OEM

(ST2000DM001)

HS-002-SP Sapphire Vapour-X w/ Dual Fan 120mm CPU Cooler - Si Only

CA-031-PT Phanteks Enthoo Pro M Midi Tower Case with Window - Black

MB-530-GI Gigabyte GA-Z170XP-SLI Intel Z170 (Socket 1151) DDR4 ATX

Motherboard

HD-102-KS Kingston 240GB SSDNow UV400 Drive SATA 6Gb/s 2.5" (7mm

height) Solid State Hard Drive - (SUV400S37/240G)

CM-240-BX BitFenix Alchemy 2.0 Magnetic Connect 15 LED-Strip 30cm - Blue

CA-028-CU Cougar VTX 550W 80 Plus Bronze Power Supply - Black

I did find one thing at that was to swap power control from AMD software to windows control. I have done that and no further crashes. . .just annoying that so far they have happened on a Saturday my day off.
 
I did fresh install last time.
It happened just the once yesterday and after I moved power options to be controlled by Windows it hasn't happened again . . so far.
Will have to see how it goes.
 
Check the event log to see if you have any critical event that may give you a clue.

After which, I would then check your PSU is providing stable voltage or enough. There's a guide on how to do this in the sticky. Swap the PSU out if you can (always handy to keep a spare ;) ) and take the system back to it basics..including running the system at stock settings.
 
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