PC crashing help needed please..

iamdjdz

iamdjdz

iamdjdz

Soldato
Joined
24 Nov 2006
Posts
5,044
Hi I am having a lot of issues with my new build in the last month or so (though it's had several crashes since building).

Description of issues:

  • Random crash with screen freezing as it was before crash and sometimes sound looping (stutter). No response - hard reset required. Maybe 5 times in the last month.
  • BSOD IRL not the same or equal cmudaxp.sys error. Just after sleep, restarts itself into basically the same state as before. Happened twice so far.

PC spec:

  • i7 5820K
  • 16GB ram
  • SSD Samsung Evo 850 250GB
  • HDD Seagate 2TB
  • Radeon R9 390
  • TP Link wi-fi card
  • ASUS Xonar DGX
  • Gigabyte X99-SLI mobo

Think that's it.

What I've done so far:

Ran Memtest 86 for the full 4 pass test 0 errors.
Checked and installed latest drivers for everything.
Tested ASUS Xonar with GX mode disabled.
No temp anomalies that I've seen using open hardware monitor.
Ran Furmark no issues (about an hour)
Prime 95 for 4 hours no issues.

Any help would be brilliant :)
 
A few things to check,

Boards BIOS upto date? use Qflash if it isnt to update it via a USB stick.

Take the ASUS card out and use the realtek onboard sound instead (is the onboard sound disabled with the xonar fitted?).

RAM XMP profile set?

Reinstall the OS (shouldnt take that long these days)
 
Right at the moment I have just flashed the BIOS from F20 to F21a beta BIOS - not sure if that will be beneficial but will see.

Regards the other things - I'll take the sound card out as the next step will see for a short period if the BIOS changes anything. (yeah all other sound realtek and R9 disabled)

The RAM XMP is disabled as is the CPU OC at the moment, tbh I had trouble getting any OC to boot and have held off as I need the computer for uni work at the moment, can't risk it going kaput atm - though I will need to work it out in the near future.

Reinstall OS will have to wait a couple of days as I have an assignment due Thursday that I don't really have time to bother reinstalling everything until I have it done.

Thanks for the advice though Stulid. I'll keep the thread updated though..
 
Open event viewer (start run eventvwr) and look on the System tab and look for reported errors that happen at or near the time of the lock ups and see if the system is recording any issues.
 
Pulseammo said:
Open event viewer (start run eventvwr) and look on the System tab and look for reported errors that happen at or near the time of the lock ups and see if the system is recording any issues.
Click to expand...

The only information reports round the events state 'File System Filter 'x' (address?) has successfully loaded and registered with Filter Manager.'

Where 'x' is one of the following:

Filecrypt
Wof
npsvctrig
Wdfilter

On the plus side since flashing the bios I haven't had any issues but have only had ~5 hours uptime. The BSOD on waking from sleep hasn't reappeared yet though.
 
Ok so another crash just now whilst playing The Division - maybe 75% of the crashes are during this. Should I still try removing the sound card or is it more likely to be a gpu or cpu problem?
 
Now taken out sound card. Uninstalled drivers etc.


EDIT - now another crash while playing the Division, same as before locks up and sound loop - this is without the sound card.
 
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