LOL, that's a great joke, it's their forums, of course it'll be full of glowing feedback, anything negative gets deleted. If you want a true look into OcUK's reputation use google.
I think he was referring to OcUK employees being active posters on the forum.
Its true, rants get deleted!! but it is there forum so they can do what they like.
Got to remember this forum is a great advert and you wouldn't want someone saying they had bad customer service on here!