I have made a customer support post already and am awaiting reply but I though I'd try here just in case this problem rings any bells for anyone.
First if this is in the wrong section apologies but I'm unsure whether it's hardware or software.
My system:
"Titan Gladius" Intel Core i7 6700K @ 4.5GHz DDR4 Overclocked Skylake
Phanteks Enthoo Pro Mid Tower Case with Window - Black
Intel Core i7-6700K 4.0GHz (Skylake) Socket LGA1151 Processor - OEM
Corsair Vengeance LPX 16GB (2x8GB) DDR4 PC4-19200C14 2400MHz Dual Channel Kit - Black (CMK16GX4M2A24
Samsung 250GB 850 EVO SSD 2.5" SATA 6Gbps 32 Layer 3D V-NAND Solid State Drive (MZ-75E250B/EU)
Seagate 2TB 7200RPM SATA 6Gb/s 64MB Cache HDD - OEM (ST2000DM001)
Asus GeForce GTX 980 DirectCU II OC Strix 4096MB GDDR5 PCI-Express Graphics Card
No Optical Drive Selected
No Sound Card Upgrade
Microsoft Windows 10 64-Bit DVD
Now to the issue. While playing certain, not all, games my computer will just lock up/freeze and will be totally unresponsive. The only option is to hold the power button down.
I first noticed this issue on Warhammer: Total War in April and with it being a new release put it down to Nvidia needing new drivers. A few months went by playing other games fine and then I tried Marvel Heroes and the problem was back. I also have this problem playing Overwatch most recently.
Looking at the internet for help there seems to be a lot of people have this kind of issue so I went about trying to solve it with the help of my brother (who did computer science). So here is the list of things done so far.
- Windows event log shows nothing for the freeze only the incorrect shutdown from holding the power button.
- Used Windows Memory Diagnostic - all OK
- Tried old Nvidia drivers - Still freezes
- Ran Heaven 4.0 benchmark and prime95 at the same time (Prime95 found an error which OCUK said may just have been P95 because its old software)
- Due to the error I ran memtest86+ all night for 9 passes and 0 errors.
It was this point I called OCUK for help as none of the stressing of the machine caused the error.
OCUK advised i try:
- Valley benchmark for 1 hour - no issue
- Intel XTU for 2 hours - no issue
- Take off the overclock - issue persists.
With it being the weekend and working I've not been able to contact OCUK since. But have done the following:
- Updated Realtek sound driver
- Updated the motherboard BIOS
This problem is not easy to replicate. I can play a game for 10 mins and have the freeze or I can play for a few hours before it freezes.
Last night my brother asked me to try to play with the speakers unplugged and I managed to play for 2 hrs 30 mins. This may have been coincidence however. After this we tried disabling the Nvidia sound drivers leaving just the realtek and headphone drivers installed and I used the rear audio jack again and managed to be online for 1 hour and 30 mins before I went to bed.
While the above looks promising I've been able to play for much longer previously before a freeze happened.
My main concern is the replication of the issue. The PC is still under warranty but without any sure fire way to reproduce the failure I'm worried I'll just have the PC sent back after it passes any bench testing at OCUK.
Thanks in advance for any help.
Peter.
First if this is in the wrong section apologies but I'm unsure whether it's hardware or software.
My system:
"Titan Gladius" Intel Core i7 6700K @ 4.5GHz DDR4 Overclocked Skylake
Phanteks Enthoo Pro Mid Tower Case with Window - Black
Intel Core i7-6700K 4.0GHz (Skylake) Socket LGA1151 Processor - OEM
Corsair Vengeance LPX 16GB (2x8GB) DDR4 PC4-19200C14 2400MHz Dual Channel Kit - Black (CMK16GX4M2A24
Samsung 250GB 850 EVO SSD 2.5" SATA 6Gbps 32 Layer 3D V-NAND Solid State Drive (MZ-75E250B/EU)
Seagate 2TB 7200RPM SATA 6Gb/s 64MB Cache HDD - OEM (ST2000DM001)
Asus GeForce GTX 980 DirectCU II OC Strix 4096MB GDDR5 PCI-Express Graphics Card
No Optical Drive Selected
No Sound Card Upgrade
Microsoft Windows 10 64-Bit DVD
Now to the issue. While playing certain, not all, games my computer will just lock up/freeze and will be totally unresponsive. The only option is to hold the power button down.
I first noticed this issue on Warhammer: Total War in April and with it being a new release put it down to Nvidia needing new drivers. A few months went by playing other games fine and then I tried Marvel Heroes and the problem was back. I also have this problem playing Overwatch most recently.
Looking at the internet for help there seems to be a lot of people have this kind of issue so I went about trying to solve it with the help of my brother (who did computer science). So here is the list of things done so far.
- Windows event log shows nothing for the freeze only the incorrect shutdown from holding the power button.
- Used Windows Memory Diagnostic - all OK
- Tried old Nvidia drivers - Still freezes
- Ran Heaven 4.0 benchmark and prime95 at the same time (Prime95 found an error which OCUK said may just have been P95 because its old software)
- Due to the error I ran memtest86+ all night for 9 passes and 0 errors.
It was this point I called OCUK for help as none of the stressing of the machine caused the error.
OCUK advised i try:
- Valley benchmark for 1 hour - no issue
- Intel XTU for 2 hours - no issue
- Take off the overclock - issue persists.
With it being the weekend and working I've not been able to contact OCUK since. But have done the following:
- Updated Realtek sound driver
- Updated the motherboard BIOS
This problem is not easy to replicate. I can play a game for 10 mins and have the freeze or I can play for a few hours before it freezes.
Last night my brother asked me to try to play with the speakers unplugged and I managed to play for 2 hrs 30 mins. This may have been coincidence however. After this we tried disabling the Nvidia sound drivers leaving just the realtek and headphone drivers installed and I used the rear audio jack again and managed to be online for 1 hour and 30 mins before I went to bed.
While the above looks promising I've been able to play for much longer previously before a freeze happened.
My main concern is the replication of the issue. The PC is still under warranty but without any sure fire way to reproduce the failure I'm worried I'll just have the PC sent back after it passes any bench testing at OCUK.
Thanks in advance for any help.
Peter.
