PC Hangs when idle or browsing

whogivesascooby · 6 Aug 2022 at 09:37

Hi

Looking for advice regarding an issue with new build.

The computer randomly freezes, usually when idle or browsing, but is stable under load.

The event viewer shows WHEA errors around the time when the issue occurs.

The specs are:
Asus Prime z690-P
Intel i9 12900k
32GB Corsair Veng RAM DDR5
EVGA RTX 3080 XC3
Corsair RM750w PSU
1TB WD M.2
Windows 11

Things that have already been tried:
New components (All components have been replaced)
RAM diagnostics (Ran with 1 stick, swapped sticks, turned off XMP, ran memtest for multiple passes)
Different Drivers (windows defaults and manufacturers websites)
Motherboard Firmware (up to date on arrival)
Windows 11 installed multiple times (reset from disk, cloud, reinstalled from disk)
The issue occurs in multiple geographic locations (work and home)
No specific peripherals are used (they are different at work and home)

I am looking for any ideas or advice.

I have been reading that the 3080 GPU's can have power spikes up to several hundred watts and I was considering undervolting the GPU to test it.

I am looking for other users thoughts on this if they think this is really realistic that the GPU's could be so unstable.

Or perhaps a 750w PSU isnt enough for the 12900K and the 3080.

The only other thing that immediately comes to mind is to downgrade to Windows 10 and try that out.

If anyone can offer ideas or advice it would be much appreciated.

Cheers

whogivesascooby · 6 Aug 2022 at 10:36

Thanks for the advice.

I downloaded the Western Digital Dashboard and checked the firmware however its already up to date.

whogivesascooby · 6 Aug 2022 at 14:29

They were replaced with the same components as part of the warranty. Apart from the case, cooler, and fans all components have been replaced twice.

1TB WD SN550 NVME SSD
Corsair 750 Watt RM750x Fu
Corsair H100x CPU Cooler
NZXT H510 Case
Intel core i9 12900K
Asus Prime Z690-P Wifi
Corsair Vengence DDR5 5200 C40
Windows 11 Home 64bit
EVGA 3080 XC3 U LHR BL

- <Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event
">

- <System>

<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

<EventID>1</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2022-08-05T19:44:57.7579103Z" />

<EventRecordID>2722</EventRecordID>

<Correlation ActivityID="{1818df0a-6233-4af6-a990-8bbdb89bec89}" />

<Execution ProcessID="3064" ThreadID="4352" />

<Channel>System</Channel>

<Computer>Home</Computer>

<Security UserID="S-1-5-19" />

</System>

- <EventData>

<Data Name="Length">3552</Data>

<Data Name="RawData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ata>

</EventData>

</Event>

I will eventually try a 2.5 SSD and onboard graphics if it comes to that, the creashes are random and the PC was fine for 7 days after the last warranty so it not something I can quickly replicate.

Software wise, its a clean install of Windows 11, only software is Steam, Origin, Thunderbird, Firefox

Regarding power states I havent tried this before (im guessing you arent simply talking about power management options) but I will look into it.

I connect to the network with an ethernet cable directly from the NIC on the PC and the Router.

whogivesascooby · 6 Aug 2022 at 14:50

Tried to Analyse the system with whocrashed and it didnt find anything.

"Crash dumps are enabled but no valid crash dumps have been found"

whogivesascooby · 6 Aug 2022 at 15:31

Apologies Tetras, I am not sure how to do that, the post before I just copied the text out of the event viewer and pasted it.

The system isnt overclocked, I have tested without XMP, and I have tried the M.2 in a different slot.

The issue has been going on for about 8 months, its been back for warranty 4 times and had a full system rebuild (which is why all of the components have been replaced twice).

Before the full system rebuild I tested the system with XMP turned off, and during the first m.2 replacement I moved the drive to the second slot before installing a clean OS.

whogivesascooby · 6 Aug 2022 at 15:51

A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Ive also disabled the C states on the CPU now.

whogivesascooby · 6 Aug 2022 at 16:46

Nothing useful unfortunately, there is no consistent string of characters (max two readable characters). Nothing in the output looks like it points to any component or serial etc.

I tried to figure out the WHEA errors before but ran into the same problem, nothing in my output looked like the examples I found online which helped other users.

When I spoke with the supplier they said its usually related to CPU which is why the CPU, Mobo, RAM was first replaced.

whogivesascooby · 6 Aug 2022 at 20:56

Thanks all,

Apologies for the late response.

I will give aida64 a try when I can.

All power saving should be turned off (I believe).

The freezes are random, its been a week since the system was rebuilt and this is the first.

However at its worst it would freeze 2 or 3 times every other day.

I have to hold the power to force a shutdown to recover.

Before the energy bills went up I would leave it running overnight and sometimes wake to find it frozen (the clock also freezes).

I tend to shut it down these days.

Thanks for all the advice today, I will run it for a few days and see if I get any results.

whogivesascooby · 7 Aug 2022 at 11:07

Thanks for the advice.

I checked the motherboard bios is up to date.

Its still under warranty so I wont go as far as re-sitting the CPU/cooler as its a professional company and this is the third time they have put it together.

If it crashes again I will remove the GPU as it was something I had planned on testing to determine if it was related to power draw or spike issues that I originally posted.

I also want to try Windows 10 however I havent yet as it only has three years before its end of life and I wanted to PC to last longer.

I personally think its a compatibility issue between the motherboard and RAM however the supplier have suggested they sell a lot of these systems and havent seen the issue in their other builds.

They have tried to suggest it may be related to my peripherals or my house however I wont accept that as the issue has been replicated at home, work, and they replicated in in their own office (they have actually replicated it twice during two seperate returns).

I wanted to try some troubleshooting myself as I like the spec of the PC.

However I believe I still have the option of returning it for a re-spec at which point I would swap it to a Ryzen DDR4 system.

I would rather not invest in DDR4 when DDR5 is available but stability is more important to me at this point.

Thanks again for all the advice.