Hello,
For a few weeks now my PC has been randomly crashing when playing games. When the crash happens the CTRL+ALT+DEL does nothing and the windows key also does nothing. The only way to restart is by manually turning off and on again. I have updated all my drivers and windows 11.
I have checked the event viewer and found this around the time of a crash.
"
Faulting application name: CC_Engine_x64.exe, version: 3.0.1.77, time stamp: 0x67468070
Faulting module name: CC_Engine_x64.exe, version: 3.0.1.77, time stamp: 0x67468070
Exception code: 0xc0000005
Fault offset: 0x00000000006a22a2
Faulting process id: 0x4634
Faulting application start time: 0x1DB52DC8F161DDA
Faulting application path: C:\Program Files (x86)\MSI\MSI Center\Engine\CC_Engine_x64.exe
Faulting module path: C:\Program Files (x86)\MSI\MSI Center\Engine\CC_Engine_x64.exe
Report Id: d8840624-b38b-45e6-b8b3-9bf322712610
Faulting package full name:
Faulting package-relative application ID: "
My system is:
NVIDIA system information report created on: 12/20/2024 19:04:15
NVIDIA app version: 11.0.1.184
Operating system: Microsoft Windows 11 Home, Version 10.0.26100
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 566.36 - Thu Dec 5, 2024
CPU: 12th Gen Intel(R) Core(TM) i7-12700F
RAM: 32.0 GB
Storage (3): HDD - 931.5 GB,SSD - 223.6 GB,+1 more
Graphics card
GPU processor: NVIDIA GeForce RTX 2070
Direct3D feature level: 12_1
CUDA cores: 2304
Graphics clock: 1815 MHz
Resizable bar: No
Memory data rate: 14.40 Gbps
Memory interface: 256-bit
Memory bandwidth: 460.864 GB/s
Total available graphics memory: 24501 MB
Dedicated video memory: 8192 MB GDDR6
System video memory: 0 MB
Shared system memory: 16309 MB
Video BIOS version: 90.06.16.00.1f
IRQ: Not used
Bus: PCI Express x16 Gen3
Device ID: 10DE 1F07 151119DA
Part number: G160 0052
I am stuck on what to do and have been reading various forums and haven't been able to get to the bottom of this. Any help would be much appreciated. Im going to upgrade to a new GPU to see if that helps.
Thanks
For a few weeks now my PC has been randomly crashing when playing games. When the crash happens the CTRL+ALT+DEL does nothing and the windows key also does nothing. The only way to restart is by manually turning off and on again. I have updated all my drivers and windows 11.
I have checked the event viewer and found this around the time of a crash.
"
Faulting application name: CC_Engine_x64.exe, version: 3.0.1.77, time stamp: 0x67468070
Faulting module name: CC_Engine_x64.exe, version: 3.0.1.77, time stamp: 0x67468070
Exception code: 0xc0000005
Fault offset: 0x00000000006a22a2
Faulting process id: 0x4634
Faulting application start time: 0x1DB52DC8F161DDA
Faulting application path: C:\Program Files (x86)\MSI\MSI Center\Engine\CC_Engine_x64.exe
Faulting module path: C:\Program Files (x86)\MSI\MSI Center\Engine\CC_Engine_x64.exe
Report Id: d8840624-b38b-45e6-b8b3-9bf322712610
Faulting package full name:
Faulting package-relative application ID: "
My system is:
NVIDIA system information report created on: 12/20/2024 19:04:15
NVIDIA app version: 11.0.1.184
Operating system: Microsoft Windows 11 Home, Version 10.0.26100
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 566.36 - Thu Dec 5, 2024
CPU: 12th Gen Intel(R) Core(TM) i7-12700F
RAM: 32.0 GB
Storage (3): HDD - 931.5 GB,SSD - 223.6 GB,+1 more
Graphics card
GPU processor: NVIDIA GeForce RTX 2070
Direct3D feature level: 12_1
CUDA cores: 2304
Graphics clock: 1815 MHz
Resizable bar: No
Memory data rate: 14.40 Gbps
Memory interface: 256-bit
Memory bandwidth: 460.864 GB/s
Total available graphics memory: 24501 MB
Dedicated video memory: 8192 MB GDDR6
System video memory: 0 MB
Shared system memory: 16309 MB
Video BIOS version: 90.06.16.00.1f
IRQ: Not used
Bus: PCI Express x16 Gen3
Device ID: 10DE 1F07 151119DA
Part number: G160 0052
I am stuck on what to do and have been reading various forums and haven't been able to get to the bottom of this. Any help would be much appreciated. Im going to upgrade to a new GPU to see if that helps.
Thanks
