PC keeps stopping

Shazbot · 20 Feb 2014 at 19:23

Hello, I am new to these forums so I am hoping this is the right place for this thread.

So during November I bought a pre-built PC bundle from Overclockers UK
for the first few months the PC has been amazing and was working without errors.

the pre-built I bought was the: https://www.overclockers.co.uk/showproduct.php?prodid=FS-430-OE I am pretty sure the bundle has been renamed and possibly changed slightly since I bought it.
with:
Windows 8.1 64bit
OcUK 22x DVD±RW SATA ReWriter (Black) - OEM
KFA2 GeForce GTX 660 EX OC V2 2048MB GDDR5 PCI-Express Graphics Card
Seasgate Barracuda 7200rmp 1TB Sata harddrive

However this week it has begun developing issues which resulting in either a crash which displays a random coloured screen with a repeating sound noise leaving no error messages on the screen, the only thing I can do is hard reset PC using the power button, this has also caused the PC to stop powering up unless I remove the side panel of the case and slightly lift a cable while pressing the power button. The crashes originally started while playing BF4 and Titanfall beta however these games are no longer on the system due to needing to refresh windows 8.1.

When the PC crashes sometimes the fans still spin and the case lights are still turned on, the monitor is connected via HDMI and all I get through my headset is a whirling sound.

I have had to perform a system refresh as one crash had resulted in an issue with a system file, this has left the PC feeling a lot slowly than it was originally. I am not aware of if there are any overclocking that has been performed to the system.

(I did try use the webnote feature but I felt it was too slow to deal with the situation)

I am not extremely familiar with how to fully identify the fault so any help and guidance on what to do in this situation would be deeply appreciated

snips86x · 20 Feb 2014 at 19:34

Are you getting any blue screens?
Any overclocks applied?
Have you updated any drivers recently?

currob · 20 Feb 2014 at 19:38

Shazbot said:
I remove the side panel of the case and slightly lift a cable while pressing the power button.

This needs to be investigated. Which cable is it?

Danny75 · 20 Feb 2014 at 19:42

Shazbot said:
(I did try use the webnote feature but I felt it was too slow to deal with the situation)

Hi mate,

Keep your eye on this thread too but do open a thread in the forum's Customer Services: http://forums.overclockers.co.uk/forumdisplay.php?f=116

There should be more "back-and-forth'ing" there than by webnote.

Shazbot · 20 Feb 2014 at 19:51

When the crash happens it feels like a blue screen however there is no actual message on the screen, and I have installed the drivers from the disc that was supplied with the PC after I performed the OS reset.

The cable that I need to move is the motherboard big pin connection however that could also be moving another (which I doubt) I do not like to mess around with it due to my very little knowledge and never building my own PC.

Shazbot · 20 Feb 2014 at 19:56

snips86x said:
Are you getting any blue screens?
Any overclocks applied?
Have you updated any drivers recently?

When the crash happens it feels like a blue screen however there is no actual message on the screen, and I have installed the drivers from the disc that was supplied with the PC after I performed the OS reset.

currob said:
This needs to be investigated. Which cable is it?

The cable that I need to move is the motherboard big pin connection however that could also be moving another (which I doubt) I do not like to mess around with it due to my very little knowledge and never building my own PC.

Sorry for the double post just figured out how this quote system works XD

currob · 20 Feb 2014 at 20:04

I would check that main power cable is correctly pushed all the way into the socket on the motherboard if you can.

Shazbot · 20 Feb 2014 at 20:20

currob said:
I would check that main power cable is correctly pushed all the way into the socket on the motherboard if you can.

I have checked that all the connection to the motherboard it is securely held. I have tried to move the cable slightly in an attempt to remove need to lift it to start the PC but that didn't work and manual lifting was still required :/

snips86x · 20 Feb 2014 at 20:49

Shazbot said:
When the crash happens it feels like a blue screen however there is no actual message on the screen, and I have installed the drivers from the disc that was supplied with the PC after I performed the OS reset.

You can make sure your OS logs BSODs by doing the following:

Assuming you are on Win 7:

Click Start, point to Settings, and then click Control Panel.
Double-click System.
Click the Advanced tab, and then click Settings under Startup and Recovery.
In the Write debugging information list, click Small memory dump (64k).

Although, if you are experiencing issues with cables not connecting correctly, it's more likely to be this. Are you using any cable extensions?

Shazbot · 20 Feb 2014 at 20:51

snips86x said:
You can make sure your OS logs BSODs by doing the following:

Assuming you are on Win 7:

Click Start, point to Settings, and then click Control Panel.
Double-click System.
Click the Advanced tab, and then click Settings under Startup and Recovery.
In the Write debugging information list, click Small memory dump (64k).

I will start finding these logs however I am on windows 8.1

snips86x said:
Although, if you are experiencing issues with cables not connecting correctly, it's more likely to be this. Are you using any cable extensions?

I believe the only cable extension is the one between the case power cable into the PSU