PC reboots when it feel likes it! :(

ivrytwr3

ivrytwr3

ivrytwr3

Soldato
Joined
25 Aug 2006
Posts
6,904
Hey all!!

When i put a dvd into my DVD or CD drive it boots up and asks me what i want to do, i can access the disc etc, but when I try to play it my pc reboots.

I don't think this is dvd/cd drive related as a reboot also occurs when I turn on my external hard drive (usb 2.0 connection)

I get the following message in both circumstances:

http://oca.microsoft.com/en/response.aspx?SGD=11fe78bb-f519-4fcc-be2f-2ae907dca8be&SID=10

http://support.microsoft.com/?kbid=322205

I can play dvd movies with my media player if the files are on the hard drive, i have no idea how to rectify this.

However, every now and again i will insert a DVD and it will play! However, after a reboot, we're back to automatic rebooting!! Or sometimes i can put in a dvd and it will only recognise it as a blank cd. But most of the time it will cause a reboot.

I have tried:

deleting drive and reinstalling
Turn off auto reboot, which gives me a BSoD and the message

http://oca.microsoft.com/en/response.aspx?SGD=8e864e50-48aa-4dd0-b23d-c78b347b8d3e&SID=11

Have bought and installed a new 460w PSU

I have an nvidia gforce 6600 GT which i have uninstalled and reinstalled the latest drivers and have even rolled them back to a more stable version.

I have installed the latest DirectX.

Both drives are set to DMA, and i have Athlon DDR 333mhz (+onboard sound AMD athlon XP2200+ CPU 266mhz) running XP Home SP2

Do you have any idea what could be causing this very annoying problem?

Thanx all!!
 
Logfile of HijackThis v1.97.7
Scan saved at 02:51:44, on 26/08/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Xfire\Xfire.exe
C:\PROGRA~1\DVDREG~1\DVDRegionFree.exe
C:\Program Files\mIRC\mirc.exe
C:\Program Files\CyberLink\PowerDVD\PowerDVD.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = %SEARCH_PAGE_URL%
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = %SEARCH_PAGE_URL%
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = %SEARCH_PAGE_URL%
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Orange UK
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/ymsgr/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;local.,;<local>
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {259F616C-A300-44F5-B04A-ED001A26C85C} - (no file)
O2 - BHO: (no name) - {49E0E0F0-5C30-11D4-945D-000000000000} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Freeserve - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll
O3 - Toolbar: &Save Flash - {4064EA35-578D-4073-A834-C96D82CBCF40} - C:\Program Files\Pilot Group LLC\Save Flash 2.4.20\SaveFlash.dll
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [ABBYY Community Agent] C:\PROGRA~1\SPRINT~1.0OF\Sprint\CAgent.exe
O4 - HKLM\..\Run: [RegKillElbyCheck] "C:\Program Files\Elaborate Bytes\DVD Region Killer\ElbyCheck.exe" /L RegKill
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB002" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [kis] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: Add to Kaspersky Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\\ie_banner_deny.htm
O8 - Extra context menu item: Search with Freeserve - res://C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll/VSearch.htm
O9 - Extra button: Web Anti-Virus (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: SEARCH_PAGE_URL=
O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht0_x.cab
O16 - DPF: Yahoo! Trivia - http://download.games.yahoo.com/games/clients/y/tvt0_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15012/CTSUEng.cab
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} - http://download.macromedia.com/pub/shockwave/cabs/authorware/awswaxf.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v43/yacscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093103663933
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1156103341377
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/public/chat/msnchat42.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37868.4038541667
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/essentials/ymmapi_0727.dll
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {EE5CA45C-BFAC-48E6-BE6C-3C607620FF43} (IMViewerControl Class) - http://companion.logitech.com/companion/logitech/ver1.3.0.2041/bin/imvid.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio4_0_2_10.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15012/CTPID.cab
 
Could be a number of things. The best way to problem solve is to use the bare minimum (CPU/memory/gfx) and then add one component at a time,testing all the while until you find the problem component. I'm sure someone here can help you more if you give your full PC spec including manufacturers.

If microsoft are to be believed however then your problem certainly looks to be your vga driver. Have you tried using 'driver cleaner' - deleting all NV stuff and then installing the latest official nvidia driver? Do your games work ok? If so then I doubt its a driver problem as gaming is usually the biggest test for a driver.

Going from what you have said then I would be inclined to test with a different PSU as it sounds like that could be your problem. I know you said you have bought and installed a new '460w' psu (what brand?) but they are quite often faulty when new (I have had 3 faulty new PSU's in the last 3 months!). Did your problems start after installing this new psu? Also if the manufacturer is not of top quality then DO NOT believe the wattage they claim the PSU supplies!

I noticed in your logfile that you have symantec (norton??) and kaspersky running at the same time. I hope these are not both antivirus or firewall programs as they can clash and cause all sorts of problems - best to use one of the other imo (I h8 Norton as its a resource hog!).

Other possible causes:

Heat - pc's can reboot sporadically when they over heat. Check CPU temp in bios.
Memory - Memory faults are probably the biggest cause of BSOD.

Hope this helps.
 
w3bbo said:
Going from what you have said then I would be inclined to test with a different PSU as it sounds like that could be your problem.
Click to expand...

I had a random resetting random blue screening problem when i put a 7600GT Extreme edition in my second rig.. turned out the 12V line was dropping off when things got too intensive, heavy hard drive activity from a virus scan etc. Stuck in a 500W FPS PSU and it's solid as a rock now..
Incedentally windows did sometimes report that it was my VGA device that was causing the crashes.. again that could be down to power starvation.

You should try another PSU in if you have one. It might just be that there is a slight fault and the 12V rails are not very stable.. Get something like Speedfan, or Everest to watch your volts while doing various things... Both my Enermax Liberty and FPS stay over 12V at all times.. the previous PSU used to sit at 11.6 ish at idle
 
The problems started a short time after i installed a new 450w PSU (as my 300w failed). But i had installed new dvd player software, so i wasn't sure whether it was a PSU problem. But as so many people were suggesting that the PSU may be a problem, i uninstalled it and fitted yet another new PSU, but the problem persisted. I currently have this model:

460W X-Pro Super Silent PSU MPT460P - 12cm Fan Blue LED

http://www.aria.co.uk/ProductInfoComm.asp?ID=10716

As for adding things one at a time, i did this and even with the bare minimum i still get a reboot. Also, i left the external hard drive plugged in and switched on and when i booted up, i would get to the log on page and it would reboot.

I only run Kaspersky, as i have uninstalled Norton, how do i get rid of the symantec stuff as it shouldn't be there!! Grrrrr!!
 
Might seem like a daft question, but are you sure you have made all the power connections to the mobo? Also, have you tried switching around the devices on each power rail and spreading them differently? It seems as though when ever a device tries to power up it creates the BSOD.

Is it only IO devices it happens with, eg CD/DVD rom drivers and (external) hard drivers?
 
Last edited:
w3bbo pretty much gave you the solution.

Strip the PC down to bare minimum and add bits back until the problem reoccurs.

Unplug any case fans or extra hard drives not needed to boot into windows, and so on, testing each time to see if it still happens.

Or you can continue to sit on the forums speculating.... the answer is already there.

If that doesnt work, boot in safe mode and see if it still happens, if safe mode works is defiantely (or most likely) a software problem.
 
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