PC Shutdown and random time fault - Help needed

[Aaronjeffels]

Hi, Im in need of some help with a fault on my PC and someone recommended I ask in here.

My PC randomly shuts down and goes into some kind of safe mode. After a few attempts of rebooting it evenly starts up but the date is always wrong. It has the correct time, day and month, but the year is alway 2026??

When it shuts down the lights of the processor go off, but the power button is on.

This I have tried

System restore, BIOS battery change, tried run-in with only one ram card, external hard drives disconnected, everything is up to date. When loading up the time is always correct when you enter the bios but when you load windows thats when the change happens. The only way to fix it is through syncing the internet time. The PC might stay on for minutes or hours then randomly turn off. When loading up it gets to the BIOS/motherboard logo then shuts down again.

OcUK Tech Labs AMD Ryzen 3rd Gen Pro Gaming Configurator 1 £1,596.45 £1,596.45
CA-03A-KK Kolink Continuum 850W 80 Plus Platinum Modular Power Supply 1
CA-76T-LL Lian-Li PC-O11 Dynamic Midi-Tower - White Window 1
CP-3BU-AM AMD Ryzen 9 3900X Twelve Core 4.6GHz (Socket AM4) Processor - MPK 1
GX-18K-PC PowerColor Radeon RX 580 Red Devil 8192MB GDDR5 PCI-Express Graphics Card 1
HD-234-SA Samsung 1TB 860 EVO SSD 2.5" SATA 6Gbps 64 Layer 3D V-NAND Solid State Drive (MZ-76E1T0B/EU) 1
HD-23Y-SA Samsung 970 EVO Plus 1TB M.2 2280 PCI-e 3.0 x4 NVMe Solid State Drive 1
HD-520-WD WD 2TB Blue 5400rpm 64MB Cache Internal Hard Drive (WD20EZRZ) 1
HS-03L-CS Corsair Hydro Series H150i PRO RGB Performance Liquid Cooler - 360mm (CW-9060031-WW) 1
MB-57X-GI Gigabyte X570 GAMING X (AMD AM4) DDR4 X570 Chipset ATX Motherboard 1
MY-09S-TG Team Group Vulcan T-Force 16GB (2x8GB) DDR4 PC4-25600C16 3200MHz Dual Channel Kit - Black/Grey (TLGD 1
NW-000-AD ADDON Wireless AC Dual Band 1200Mbps PCI-e Adapter (AWP1200E)

Any help would be really appreciated.

 

[Mr Mcgoo]

i have seen it a few times when wifi cards have caused all sorts of issues. have you tried removing wifi card?

 

[Aaronjeffels]

No not yet but I will give it a go. Thanks for the help

 

[Ormy1]

In no particular order, try easiest first:

Boot into safe mode and leave it running till it happens. If it never happens then your problem is probably software.
Try looking in windows event log, could be clues to software issue.
Try reinstall windows?
Could be PSU issue, got a spare you can try?
Could be loose connection somewhere. Rather than look for it just completely disassemble the entire PC and build it again.
GPU issue? Try remove the GPU and using onboard graphics for a little while, see if it still happens.
Remove ALL peripherals i.e. wifi, mouse, xbox controller, printers, USB hubs, everything except for one wired keyboard, see if it still happens.

 

[something daft already!!]

Sounds like it might be motherboard related. Try updating BIOS to the latest and the same with the Chipset drivers.