Pc shuts down/black screen when opening games.

Digix666

Digix666

Digix666

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Joined
26 Sep 2021
Posts
7
Location
Yorkshire
Hi,
Looking for some much needed help!
I purchased the following PC from Overclockers:

OcUK Gaming Citizen Gaming PC

Processor: AMD Ryzen 5 2600 Six Core/Twelve Thread 3.9GHz
Graphics: Sapphire Radeon RX 590 Nitro+ 8192MB GDDR5 PCI-Express
Ram:Corsair Vengeance LPX 16GB (2x8GB) DDR4
Intel 660P 512GB M.2-2280 PCI-e 3.0 x 4 NVMe QLC 3D NAND Solid State Drive
Seagate BarraCuda 2TB 7200RPM 256MB Cache HDD
Gigabyte B450 AORUS ELITE (Socket AM4) DDR4 ATX Motherboard
From BU-004-SP:Kolink KL-600M 600W 80 Plus Bronze Modular Power 1 Supply
Screens: AOC G2460VQ6 24" x2


I believed this PC would be fit for my gaming needs, playing mainly League of Legends, Overwatch and GTA via the FiveM mod. I also thought buying it pre built would avoid this sort of issue.
However, when opening these games both screens turn black screening (I can hear game sounds but see nothing) or the entire PC shuts down. I've tried upping my fan speeds to max and this doesn't seem to resolve the issue. I'm assuming its some sort of overheat situation?

Its incredibly frustrating! I can atm play League and GTA, but Overwatch (installed yesterday) doesn't let me get beyond the start menu before the PC shutting down.

Looking in the AMD software it says my Pc performance is 'marginal' but I can't understand why. I've followed the AMD updates, and made sure Windows is updated. This PC has always had this issue but its more problematic now I actually have some time to play games.

Please please please save me from this hell! :'D
 
Thanks for the responses :)
I'm a total noob at all this stuff tbh, I installed HWMonitor last night and tried to watch the temps whilst running Overwatch but it completely shuts down as soon as the menu loads in. Running it now with only this Chrome window open I'm getting a max of 58c for the processor and 53c for the GPU.
Ill take a look at Heaven benchmark.

Do you guys have any PSU recommendations?
 
Yeah I just had a nosey and opened up the case, the cable management is good but removing it will be tricky as its under a metal shelf...
I just tried to run the Heaven benchmark thing, got about 7 minutes in and the screens went black and into standby. PC didnt restart but it didnt display anything.
Now I've restarted my Pc both screens power on, show the display but wont work as a continuous monitor, I tried playing with the settings in Windows for Display 1 and 2 but it only detects one display despite showing the same screen on them both. So looks like I've now somehow made it worst...
 
I don't have access to another PSU unfortunately, I did fish out my old PC but the connections don't match up. I really thought a pre build would avoid all of this.
 
What’s making you think it’s the GPU?
I agree spare parts would be the easiest thing but unfortunately aren't an option I have, all my friends are online xD with no one local to me.
I don't understand why running the Heaven benchmark now means it wont detect two displays, it was atleast doing that before.
 
I have 2 screens again! I reinstalled the AMD software, well it advised I downgraded it (I didn't touch the AMD software pre benchmarking, and it opened before), anyways it brought my 2 screens back. Something is definitely not right though. I've messaged Overclockers. I'd rather it wasn't a dead GPU as looking at the cost of those... Its most of my build :'D. But I'd also very much like to be able to play more than League of Legends.
Thanks for the support guys! You've been great.
 
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