Pc wont boot past bios

Tetras said:
You have a minimum of other devices too? USB 'n such?

Is beginning to look like something is bad, yeah.
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Yeah, only keyboard, mouse and usb

I've created a support ticket with asus about the motherboard to see what they say. The problem is i'm not sure what component is the actual issue, so don't know if its worth raising one with all the suppliers :D

Next time I buy two of everything so wont have this problem :cry:
 
NotLewis said:
Yeah, only keyboard, mouse and usb

I've created a support ticket with asus about the motherboard to see what they say. The problem is i'm not sure what component is the actual issue, so don't know if its worth raising one with all the suppliers :D

Next time I buy two of everything so wont have this problem :cry:
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It doesn't work with the GPU out, so I think it rules that out.

PSU would be very unlikely, I mean... the thing works.

RAM: eh, I guess is possible? I'd be surprised, bad RAM usually just likes to blue screen everything (even the Windows installer).

So, my guess would be a bad CPU or motherboard.

Unfortunately both a new CPU and board are not cheap and something like lower-end A620 boards would need a BIOS flash for your CPU (so USB flashback would be a must). OCUK have a B840 board that wouldn't need a flash, but that's still £90.

You can get a 7400 for around £125, or IGP-less 8400F.

If the supplier was the same, I guess you could have just sent both back after discussing the issue with them.
 
NotLewis said:
@aaronyuri

Well, I got another SSD and put that as my main drive. I can see it in the bios. But again booting from the windows usb just presents me with a black screen. With and without a gpu installed

I have 3 usbs with windows installed now XD I tried them all on another pc and they all got to the windows installer. Each one of them gives me the TUF logo and then a black screen

What does this point to? Motherboard is fcked? Not sure what else I can try at this point
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This is a weird one... Colour me interested.

We will likely need some debug logs. The Windows installer is obviously bombing in some way. Or it's completely fine and something else is going awry. Let me do some digging on this as I don't know where those logs are stored/if they are even generated by default.

The fact that you can boot Ubuntu and the issue doesn't follow any hardware, says to me that this is Windows specific.

As one last try on the hardware side: have you tried a different HDMI/DP cable, and using a different port on the monitor? That would be the one consistency between your GPU and onboard graphics if you're using the same cable.
 
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aaronyuri said:
This is a weird one... Colour me interested.

We will likely need some debug logs. The Windows installer is obviously bombing in some way. Or it's completely fine and something else is going awry. Let me do some digging on this as I don't know where those logs are stored/if they are even generated by default.

The fact that you can boot Ubuntu and the issue doesn't follow any hardware, says to me that this is Windows specific.

As one last try on the hardware side: have you tried a different HDMI/DP cable, and using a different port on the monitor? That would be the one consistency between your GPU and onboard graphics if you're using the same cable.
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I have two monitors. One HDMI, one DP. I've swapped millions of times at this point and still the same

I'm going to take it to my work tomorrow and see if IT can see anything I can't. I can try different cables and monitors whilst over there
 
Tetras said:
It doesn't work with the GPU out, so I think it rules that out.

PSU would be very unlikely, I mean... the thing works.

RAM: eh, I guess is possible? I'd be surprised, bad RAM usually just likes to blue screen everything (even the Windows installer).

So, my guess would be a bad CPU or motherboard.

Unfortunately both a new CPU and board are not cheap and something like lower-end A620 boards would need a BIOS flash for your CPU (so USB flashback would be a must). OCUK have a B840 board that wouldn't need a flash, but that's still £90.

You can get a 7400 for around £125, or IGP-less 8400F.

If the supplier was the same, I guess you could have just sent both back after discussing the issue with them.
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I ran a memtest and my ram came back with no issues so don't think it's that either

I'll see what ASUS say about my query about the motherboard and I will post whatever reply I get back from them.
If it's something that they can't help me with I will take a look at some motherboards to try.

I'm hoping at the very least I can send them this one and I get a replacement
 
@aaronyuri


PC still not booting as expecting but made some progress. Turns out I can boot fine with TPM disabled, which is obviously not ideal. So seems to be some sort of issue between TPM and secure boot :confused: And obviously with the new ssd in and tpm disabled I can't install windows because it want's TPM to be enabled


Not sure what has happened because there was no change to the bios when the issues start occurring in the first place


It's something atleast though. Any ideas of what I can try next?
 
NotLewis said:
Not sure what has happened because there was no change to the bios when the issues start occurring in the first place
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Windows released an update a few weeks ago which refreshed secure boot and in some cases it seems to have caused boards to reset the CMOS/lose their TPM keys. That's only a major problem if the PC uses Windows Hello or Bitlocker, otherwise I would expect no consequence (apart from possibly losing Windows activation, though this also seems to happen erratically).

NotLewis said:
PC still not booting as expecting but made some progress. Turns out I can boot fine with TPM disabled, which is obviously not ideal. So seems to be some sort of issue between TPM and secure boot :confused: And obviously with the new ssd in and tpm disabled I can't install windows because it want's TPM to be enabled
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You should be able to install Windows with the TPM enabled and secure boot disabled, though if that will still allow you to boot, I can't say.

Note that secure boot has an interaction with CSM, in that CSM should normally be disabled and the drive formatted to GPT to operate in UEFI mode.
 
Tetras said:
Windows released an update a few weeks ago which refreshed secure boot and in some cases it seems to have caused boards to reset the CMOS/lose their TPM keys. That's only a major problem if the PC uses Windows Hello or Bitlocker, otherwise I would expect no consequence (apart from possibly losing Windows activation, though this also seems to happen erratically).
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Interesting....would make sense why I just started having issues randomly

Any idea how I can go about resetting my TPM keys? I'm not at the PC at the moment, but I believe I set something like "clear tpm keys on reboot" or something like that, but that didn't seem to allow me to boot to the usb or ssd. I was expecting that screen that has a message like "Press Y to install"


At this point i'm thinking of just using the new ssd to boot windows from, just need to get it on there in the first place :D
 
You can wipe the TPM keys from within the UEFI setup. You'll have to check your mobo manual on specifically where that option is as this varies board to board.

There will be a specific process to follow to do a clean reset and regeneration of the TPM keys. Make sure you follow them correctly.
 
Problems there are almost always disk related on modern PCs.

If it's not on the latest bios version I'd start with that.

I don't think I've ever seen a faulty CPU out of the box. It won't be that unless it's physically damaged.
 
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A) BIOS update again
When you say you updated the BIOS, how did you do that? You have a new ASUS motherboard, so it should have a feature called 'BIOS FlashBack' where you:
1) don't power on the system, just have the PSU switched on
2) insert a USB formatted to FAT32 with only the latest BIOS file on it and make sure it's been renamed (using the bios rename file exe in the BIOS zip file)
3) press the BIOS Flashback button for five seconds until the LED right next to the button starts flashing
4) then wait until the LED is completely off

Check your motherboard manual for how to use this feature but should be essentially the same. At least then you're starting from true default and using the latest BIOS.

B) Is your RAM plugged into the correct 1B 2B slots?

C) How about removing all storage devices except for your OS drive, then deleting all partitions and installing Windows from fresh again? If you've ever installed windows on another storage device before, the bootloader can install on that device rather than your target OS drive.

D) I know you said CSM is enabled. There's a feature in the BIOS called 'Launch CSM' and if it was enabled when you installed Windows, then you disabled it, this will actually prevent your system from booting into Windows. I wonder if you toggled something along these lines.

Once you figure this out and get things up and running, I'd be taking an image of your functional system using Macrium Reflect Free and creating a rescue media USB. Then you can restore the once functional image along with the boot partitions to rule software and storage out from the equation.

Wasn't the 9800X3D suffering from overheating issues, they had images of heat bubbles on the motherboard pads directly under the CPU.

This is a crazy one! Please do take the effort to let us know what caused this when you figure it out.
 
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Managed to get in touch with amazon and they are going to give me a full refund for the motherboard.

Bought the same motherboard today -installed it and it booted into the windows usb instantly and I installed windows on my new ssd no problem



No idea what was wrong. ASUS support weren't very helpful. I reset everything I could on that motherboard and still just a black screen. I even inspected the motherboard to see if I could see any physical damage and everything looked perfectly fine



My plan next is to look at how to backup everything so I might be able to save it if it happens again

Wish I found out what the issue was, but at least I can use my pc again

Thank you everyone for your help, I appreciate it very much<3
 
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